ASSISTANT CLUBHOUSE MANAGER bei THE DESERT HIGHLANDS ASSOCIATION

Description

CAREERS AT DESERT HIGHLANDS GOLF CLUB/ASSOCIATION!

Explore all of the employment opportunities available at the premier residential golf community in Scottsdale, Arizona.

Desert Highlands is a private residential golf community that offers only the finest amenities and exceptional service to our exclusive members. Desert Highlands has been recognized as a Five-Star Platinum Club, ranked as #11 in the top 100 Golf Clubs, a Distinguished Emerald Club and one of America's Healthiest Clubs. Our employees are trained to be the finest, service-oriented employees in the Club industry. No matter the position, each employee represents the Club to Members and prospective Members. We are more than just an employer; we are a family serving a family.

Mission: We provide exceptional experiences that instill pride in our community.

Vision: Desert Highlands strives to be recognized as the finest member owned club community in the Nation.

Core Values: Respect, Heritage, Dynamic, Community, Excellence, & Integrity

Position Overview

The Assistant Clubhouse Manager serves as a strategic leader within the Clubhouse management team, providing direct oversight and mentorship to the Food & Beverage Manager and their team. This position works closely with the Clubhouse Manager to ensure seamless dining and service experiences across all outlets, while fostering leadership growth through practical coaching and hands-on development.
 

As part of a Platinum Club, the Assistant Clubhouse Manager exemplifies the highest standards of hospitality, culture, and operational excellence. This leader sets the tone for service delivery and staff culture, ensuring Members consistently experience Respect, Heritage, Integrity, Excellence, Community, and Dynamic Energy in every interaction.

Key Responsibilities

Leadership & Coaching

- Oversee and mentor the Food & Beverage Manager, providing consistent practical coaching to enhance leadership skills.
- Support the growth and development of supervisors, captains, and rising leaders in the clubhouse team.
- Lead with visibility, setting an example of approachable, hands-on leadership.
- Conduct regular one-on-one coaching sessions and performance check-ins with the Food & Beverage Manager.

Member Experience & Service Standards

- Maintain a consistent presence across outlets (Jack’s, Jack’s Bar, Patio, Backyard, Ventana).
- Ensure all dining experiences align with Platinum Club standards of quality, service, and culture.
- Proactively engage with Members, anticipate needs, and resolve concerns with professionalism.
- Support and participate in major Member events, dining initiatives, and special experiences.

Operational Oversight

- Collaborate with the Food & Beverage Manager to manage reservations, staffing, and service flow across outlets.
- Monitor service standards, ambiance, and presentation in all dining areas.
- Review and assist with schedules, labor management, and departmental budgeting.
- Partner with the Clubhouse Manager to identify areas of improvement and implement solutions.

Training & Culture Building

- Champion positive, educational pre-shifts by supporting managers in leading impactful lineups.
- Encourage continuous training and professional development across the team.
- Reinforce the club’s Culture Guide and “Culture Card” values in all leadership practices.
- Promote a culture of pride, fun, and accountability, ensuring team morale remains high.

Requirements

Qualifications

- Minimum 3–5 years in luxury hospitality or private club leadership.
- Demonstrated success in mentoring and coaching leaders.
- Good knowledge of fine dining, wine & beverage programs, and service standards.
- Strong organizational and communication skills.
- Ability to balance big-picture strategy with daily operational detail.

Physical Requirements

- Ability to stand, walk, and oversee service for extended periods.
- Ability to lift up to 25 lbs. if needed during operations.

Success in this Role

The Assistant Clubhouse Manager will be recognized as a hands-on leader, coach, and mentor — elevating the Food & Beverage Manager, supporting the Clubhouse Manager, and strengthening the culture and standards of Desert Highlands. Success will be measured in consistent service excellence, strong leadership development, and the delivery of memorable Member experiences that reflect our Platinum Club values.