Technician (f/m/d) bei Digital Realty Trust, L.P.

The Technician (f/m/d)  in Ostend 1 is responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

 Your Role

• Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
• Receives and handles client requests received from the service planning department and the ECSC department
• Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
• Remote Hands (Hands & Eyes) support which includes: 
  • Customer equipment migration through labeling, installations, documentation and testing
  • Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
  • Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
  • Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
• Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service 
• Follows up on customer termination requests and questions
• Customer request Reporting and administration in the internal system

Your Profile

• Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
• Minimum 3 years of experience in a technical or electrical environment
• Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented: software, tasks handling and administration
• Fluent in German and advanced level in English

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

A bit about our team 

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Training and Development 

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.