Director of Talent Growth & Performance bei Legacy Service Partners

About the Role:  

We’re looking for a performance-driven leader who blends sales, operations, and recruiting into one high impact role. As the Director of Talent Growth & Performance reporting to the SVP of People, you’ll lead top-of-funnel outreach, recruitment marketing, and conversion of GM-level hires while managing a lean, focused recruiting team filling critical field service roles. This isn’t your typical Talent or HR role. In fact, we believe the best person in this role likely comes from a background outside of traditional HR. It’s built for someone who thinks like an Operator and sells like a Sales Executive. This role is equally about finding top-tier talent and building a scalable engine to grow it. You’ll play a key role in developing a talent infrastructure that drives performance across our platform of high-growth residential service companies.

Why You’ll Want to Work Here:  

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

Key Responsibilities: 

• Directly recruit and close General Manager-level candidates to lead our local partner companies
• Build a high-performing GM talent pipeline using a sales-driven, always-on outreach and followup process
• Lead a team of field recruiters focused on technician-level hiring, improving funnel velocity and candidate quality
• Build repeatable systems that scale: scorecards, interview flows, and talent heatmaps
• Design and execute recruitment marketing strategies, leveraging digital channels, market intelligence, and brand storytelling
• Work with SVP of People to develop an inside sales culture for the field recruiting team and manage to a set of clear and revenue impacting KPIs
• Partner with Operations leadership to forecast hiring needs and prioritize top-line impact roles
• Own top-of-funnel metrics and candidate pipeline health for GM and technician roles across the enterprise
• Drive sourcing, outreach, and project management efforts with a strong sense of urgency and accountability
• Develop market-level talent playbooks that define the key traits of successful leaders by region and brand to inform localized talent growth strategies
• Design a repeatable market entry talent playbook for launching new branches with the right GM and support leaders
• Build and maintain a dynamic talent pipeline strategy to support future greenfield expansion and M&A integration
• Launch and support talent acceleration initiatives (e.g., GM bench development, Sales Manager pipelines) that prepare leaders ahead of business demand
• Collaborate with Learning & Development to ensure recruited talent is supported with onboarding and performance enablement programs
• Act as a strategic advisor to the SVP of People, CEO, and COO on talent scalability and succession planning in growth markets

Qualifications: 

• 5+ years of experience in an operational or sales role with a proven track record of delivering results
• Experience building or scaling recruiting or sales pipelines, ideally in a decentralized field-based business
• Demonstrated ability to lead, coach, and hold a team accountable to performance outcomes
• Strong project management capabilities with a bias toward execution and speed
• Skilled at candidate engagement, storytelling, and closing especially at the leadership level
• Excellent communication, prioritization, and cross-functional collaboration skills
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small
• Highly organized, ability to act quickly while still having attention to detail

Preferred Qualifications:

• Background in sales, operations, or project management in a high-growth or field-based environment
• Recruiting experience for General Management, Sales, or Operational roles
• Familiarity with recruitment marketing tools, CRM systems, and performance reporting
• MBA or advanced degree preferred
• Experience in residential services (HVAC, plumbing, electrical) is a plus

About Legacy Service Partners:

Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since

2021, we've partnered with over 20 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.