Cash Management Operations Specialist - Harrisburg, PA bei Mid Penn Bank

A great experience starts with a great team! Mid Penn Bank is actively seeking a Cash Management Operations Specialist in Harrisburg, PA

We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Cash Management Operations Specialist is responsible for implementing and maintaining the products and services related to cash management, such as ACH and wire processing.  This individual will develop an understanding of the core processing system and the various modules attached to that system and ensure the cash management products and services are implemented and working efficiently and effectively.  The Cash Management Operations Specialist will work closely with IT, the Online Banking Department, Deposit Services and Finance, as well as the Cash Management Sales Team to meet all customer needs.

Essential Duties and Responsibilities

• Implements and maintains the products and services related to cash management.
• Develops an understanding of the core processing system and any ancillary modules required to support cash management.
• Researches and develops new services that are not currently available to our customer base.
• Ensures the cash management products and services are implemented and working efficiently and effectively.
• Develops appropriate Online Banking charges through account analysis.
• Demonstrates Unwavering Service Standards of Performance.
• Assists customers in their daily processes and with any questions or concerns they may have about their cash management products or services.
• Implements new and existing customers into the appropriate cash management service such as Remote Deposit Capture, Sweep, Account Analysis, Online Banking, ACH, Wire, Positive Pay, and additional service needs as developed.
• Provides customer service to our internal sales team and our external customers through the complete phase of the relationship from initial sale to existing customer support.
• Works closely with Online Banking to provide support and backup for the commercial online banking functionality from implementation to customer support; helps to develop customer friendly documentation and setup.
• Works closely with Cash Management Sales Team to develop an understanding of how products and services work and how we can meet individual customer needs.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other company personnel, etc., within given time frames and within established policy.
• Trains backup for support while out of office.
• Performs account analysis duties from account setup with proper services and fees to producing statements and mailing as well as checking for accuracy.
• Develops procedures for all daily, weekly, and monthly tasks.
• Coordinates specific work tasks with other personnel within the department, as well as with other departments, in order to ensure the smooth and efficient flow of information.
• Designs and prepares reports to help look at a customer’s profitability, track services and fees and high balances with interest.
• Researches and understands current and new regulations that may apply to the cash management customer base or service including government entities and not-for-profit relationships.
• Designs and implements proper disclosures while working with compliance for accuracy.
• Develops disaster recovery plans for service offerings.
• Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. 
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Education & Qualifications

• An Associate degree in related field and/or related work experience required; with experience in business account cash management services, including sweep accounts, account analysis, wire transfers, ACH services and remote deposit capture. 
• A minimum of three (3) years' experience in related positions normally required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; Accounting basics knowledge; proficient interpersonal relations and communicative skills; proficient customer service skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; familiar with financial technology; strong analytical, troubleshooting and problem resolution skills; an understanding of cash management services such as account analysis, sweep account processing, positive pay, lock box, commercial online banking, remote deposit capture, ACH and NACHA rules, wire transfer processing, and a strong understanding of commercial customer needs; must be familiar with current regulations surrounding the above listed services; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less ;  visual, auditory and speaking skills; valid driver’s license is required.

Equipment/Machines

• Telephone
• PC/Computer keyboard
• Printer
• Calculator
• Fax machine
• Copy machine 
• ITI Core Processing System
• ACH Processing System
• Commercial Online Financial Systems
• Account Analysis System
• Remote Deposit Capture System
• Other core processing modules related to Cash Management Products and Services

Benefits

Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.  

 In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.   
 

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. 

 Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.