Customer Account Coordinator bei PCB Piezotronics, Inc.

About PCB Piezotronics, Inc.

PCB manufactures sensors used by design engineers and predictive maintenance professionals to test and measure vibration, pressure, force, acoustics, load and shock for test, measurement, monitoring and control requirements. Our sensors support testing in aerospace and defense, automotive, transportation, civil engineering, and general R&D industries. PCB is a wholly-owned subsidiary of Amphenol Corporation. With a focus on Total Customer Satisfaction for both our internal and external customers, we have a strong and ongoing commitment to being a great place to work! Learn more about our team | www.PCB.com | https://www.linkedin.com/company/pcb-piezotronics/

More Reasons to Join the Team

PCB offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. PCB also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.

As a Customer Account Coordinator will provide customer service via telephone and written correspondence to ensure contract review and to enhance customer relations. Interfaces with all departments of the company. The Customer Account Coordinator will address inquiries and resolve complaints both at a routine and complex level.  

Additional Duties: 

• Responsible for all functions of a Customer Account Representative.  
• Ability to coordinate international activity to complete contract review including:
  • Understands and works within the confines of US Export Law.
  • Properly executes various methods of international payments and terms.
  • Act as a liaison between customers and the logistics department to coordinate freight carriers, freight forwarders and customs brokers.
• Provides instruction, training and leadership to Customer Account Representatives.
• Performs Customer Satisfaction Feedbacks.
• Provides back up to other customer service representatives and divisions as well as assistance with challenging issues.  
• Point of contact for high profile customer accounts assigned by manager.
• Performs other related duties as assigned as agreed upon by employee and employer.
• Knows and applies the division's quality policy and procedures of ISO 9001 as it relates to area of responsibility and the organization.  Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.  
• Performs other related duties as directed.

Minimum Qualifications:

Education:

• High school graduate or GED

Experience:

• 6 years of customer accounts experience in a business office environment.  
• 2 years of demonstrated experience in areas of customer accounts and problem solving.
• Proficient in Microsoft Office products.

Travel Requirements:

• Ability to travel - may travel to distributor and customer sites as needed to provide training and support, as well as problem solving to promote Temposonics' policy to provide the best customer service in the industry.   

Additional Benefits:

• 100% Company Paid Medical Insurance Premiums
• Dental and Vision Insurance
• Company funded HSA or HRA Accounts
• Paid Time Off
• Employer paid basic life insurance, short- and long-term disability insurance
• 401k Company Match
• Tuition Reimbursement
• Dependent Scholarship Program
• Company paid holidays, employee discounts, holiday gift certificates

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.     Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.   Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

International Traffic in Arms Regulations

This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer