Homeoffice Customer Success Manager III bei Kantata
Kantata · London, Vereinigtes Königreich · Remote
- Senior
Description
- Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata.
- Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewal
- Be the customers’ go-to person! Provide international and US-based customers with a superior level of service through multiple support channels
- Understand the client’s business needs and objectives, and ensure alignment to the Kantata solution
- Research and resolve customer inquiries in a timely manner
- Conduct onboarding and introductory training sessions
- Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments
- We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.
- You have experience in account management, training, and customer support experience
- You exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer service
- You have exceptional organization and time management skills that couple well with your written and communication skills
- You can do light technical solutions, engaging in consultative dialogue with clients
- You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
- You are flexible and adaptable to change in a fast-paced, start-up company environment
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
Kantata is an Equal Opportunity Employer.