Executive Director of Front Office bei Resort Group

We have a unique opportunity for an Executive Director of Front Office! Work with a dedicated group of locals in beautiful Steamboat Springs, CO, where every day is beautiful.

Annual Salary $60,000-$70,000

Housing options available!  

Summary: Manage the operations of the guest services through subordinate managers and supervisors to ensure the achievement of departmental productivity, objectives, and service quality standards.  This position will oversee all financial stability, cost control and guest service excellence. Responsible for developing and maintaining excellent guest service in the areas of front desk, bell service, and shuttle operations.  Sets policy, reviews procedures, designs and implements systems for coordination and communication with other key departments for guest / owner needs. Develops radio protocols, driver protocols, implements training procedures, hires and disciplines staff, and directly oversees the Front Office Manager. Reviews front office schedules and approves staffing needs.  Assists executive team with shuttle contract negotiations and oversight of legal compliance. Holds independent decision authority for guest & owner refunds.

PERKS AND MORE 

• Merchant Ski Pass Program
• Paid Time Off
• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

Performs the following duties personally or through subordinate supervisors. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Ensures excellent guest service throughout the department. 
• Designs and implements department structure and procedures.
• Responsible for quality and maintaining consistent levels of guest satisfaction. 
• Maintains accurate logs of messages, invoices, payments and paperwork.
• Develop and implement training procedures to ensure development and retention of a quality workforce and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.
• Understands TRACK and Breezeway software system to act as back up on an as-needed basis. 
• Confers and cooperates with other department heads to ensure coordination of guest and owner services such as housekeeping, maintenance, and shuttle; willingly fulfills required task(s) if the need arises. 
• Establish and maintain cost control system for supplies, guest issues/refunds. 
• Establishes budgets and holds departments accountable to achieve their respective financial targets.
• Responsible for the oversight of proper staff scheduling according to productivity standards and forecasted occupancy.
• Create and maintain a master weekly schedule to include all guest service departments balancing performance with cost control efficiency.  
• Performs team development to create orderly systems between shuttle teams and front office teams. Greets the guests and owners, maintains a secure key control system to ensure the safety of our guests, owners, and their property. 
• Assures adherence to management company policies and established operating and safety procedures. 
• Responds to insurance and police inquiries related to all shuttle and bell vehicle accidents, ensures all internal SOPs are adhered to and completed.
• The Executive Director must maintain a satisfactory driving record and valid driver’s license to comply with our insurance requirements of livery drivers. 
• Drives to and from properties in a safe and lawful manner, always mindful of safety and adherence to the rules of the road.
• Communicates across all levels of the organization and companies including Resort Group, Steamboat Association Management, Mountain Resorts, Simply Steamboat, and MR Realty.
• Serve as an active member of the operations team and attends weekly meetings of same.  Promote effective business relationships to further company operational objectives. 
• Requires professional communication daily between the various departments and co-workers to make certain timelines and tasks understood by all parties. 
• Coordinates managers and staff members in understanding creative problem solving as a daily part of the business.  Assists managers with analyzing and resolving work problems. 

This position will be based at the main check-in facility on the Resort Group campus. The Executive Director of Guest Service must be able to work all hours including weekends and holidays with varying shift schedules and have a working knowledge of Microsoft Office and Property Management Systems.

This position requires a valid driver's license with clean driving history for insurability purposes.

Job deadline October 10th, 2025 or until filled.