Mgr-Customer Service bei Crawford & Company Australia Pty Ltd
Crawford & Company Australia Pty Ltd · Jacksonville, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Jacksonville
Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues with network contractors. Ensure high levels of customer service in the department. Resolve technology issues to ensure continuous workflow throughout the department.
Responsibilities
- Manages all aspects of assignment process to ensure timeliness in contractor reporting
- Manages and monitor staff to ensure high levels of customer service.
- Monitors and analyzes report data to effectively/efficiently manage critical department functions.
- Resolves escalated issues within the customer service and call center departments
- Communicates with contractors and clients regarding program compliance
- Communicates necessary information to employees on a timely basis
- Evaluates staff attendance and performance
- Interviews prospective employees
- Works with IT Department to enhance or design applications as needed for improving processes
- Develop comprehensive training documents for use by internal staff and external contractor network
- Write comprehensive communications for distribution to internal staff, and contractor network
- Completes special projects as assigned
- Upholds the Crawford Code of Business Conduct at all times.
Qualifications
- B.S. or B.A. in Business Management or equivalent, or related experience is required.
- Minimum of five years experience in a customer service related supervisory position.
- Minimum of four years construction estimating or property insurance background.
- Ability to utilize internal web-based programs
- Computer literate with working knowledge of e-mail and the Internet.
- Proficient in the use of MS Office (Word/Excel/Outlook)
- Ability to delegate tasks as needed
- Ability to analyze data and resolve issues
- Excellent written and verbal communication skills.
- Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors
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Company
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
Jetzt bewerben
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
