HEART Community Resource Coordinator bei City of Spartanburg, SC

About the Department

The HEART Community Resource Coordinator, in a shared position with the City of Spartanburg and the United Way of the Piedmont, is a full-time position housed in the City Manager’s Office, working closely with the Homeless Engagement Specialist and the Project Coordinator. The HEART Community Resource Coordinator will be responsible for conducting and providing outreach, case management and supportive services to individuals experiencing homelessness. The objective of this position is to provide supportive services with resources connecting the homeless participants to mental health, addiction recovery and other resources in order to establish housing, and stability to address challenges related to mental health, opioid and other substance use disability as well as primary medical care.  The HEART Community Resource Coordinator will complete training in the areas of the trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, CES, VI-SPDAT and HMIS, Charity Tracker, VITA and other care coordination tools and techniques.   If not already acquired, the HEART Community Resource Coordinator will be required to complete Community Health Worker certification. Partnerships with shelters, mental health and addiction treatment centers will be formed all in the efforts to combat their homeless situation.  The HEART Community Resource Coordinator will continue to work with the participant in a case management capacity until the individual becomes housed or services are transferred to another provider. 

Position Duties

• Outreach and relationship building with individuals who are experiencing homelessness on the streets and in places not meant for human habitation, encampments, soup kitchen, libraries and other areas where the homeless individuals populate.
• Collaboration and communication with City Manager’s Office, United Way of the Piedmont, Spartanburg Police Department, Homeless Court, and other departments as needed.  
• Partner with the HEART Team and other community providers to help with the barriers for housing (e.g.: identification needs, medical attention, legal issues, income, life skills, etc.) and provide supportive services utilizing resources to support participants in the development of a housing plan.
• Develop and track intensive case management plan in collaboration with local partners focusing on the needs for primary care, mental health, addiction, housing, and income
• Assess and counsel participants through interviews and provide resources/resolutions for those experiencing crisis situations with emotional, health, social, financial or other issues.
• Conduct assessments and apply appropriate treatment process using evidence-based practices, which would include motivational interviewing, trauma informed care, and harm reduction.
• Using person-centered and strengths-based method for case management plan and implementation for the participant.
• Ability to work independently and successfully balance time with the participants as well as time to perform and documentation requirements.
• Ensure timely and accurate data entry information and maintenance in Homeless Management Information System (HMIS) as well as Charity Tracker.  
• Complete annual training requirement for HMIS and Charity Tracker
• Maintaining accurate, confidential, professional and current documentation of all participant services.  This will be done electronically as well as a hard copy.  All hard copy documentation will be kept in a secure locked file.
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season   
• Participate and collaborate in staff and community meetings to include the Cherokee, Union, and Spartanburg (CUS) monthly meetings, Safety Net meetings, Case Conferencing meetings, and the Homeless Task Force.  Any meetings deemed necessary that are comprised of homeless service providers.
• Perform job duties on a flexible schedule and other duties as assigned.

Minimum Qualifications

• Bachelor's degree in social work, Psychology or related human service related strongly preferred.
• Minimum of two years of experience working with individuals who are experiencing homelessness, mental illness and addiction.
• Ability to work in diverse settings and provide culturally competent services.
• Ability to provide trauma informed services utilizing motivational interviewing and harm reduction techniques.
• Excellent verbal and written skills.
• Effective and educational presentations centered around homelessness.
• Knowledge of Microsoft Office Software applications.
• Knowledge of working with HMIS and Charity Tracker and technologically adept.
• Valid driver’s license
• Per employment drug screening and criminal background check required

Other Qualifications

Salary depends upon experience. Starting salary is $40,000.