Customer Service Coordinator bei Rausch Companies

Description

The Customer Service Coordinator plays a key role in ensuring smooth and accurate management of work orders for our rental properties. From coordinating vendors, communicating with tenants, and monitoring billing. This position supports both property operations and the resident experience. This role will report to the Customer Service Manager.

This team member will also be the liaison between our tenants, vendors, and team members. The ideal candidate is detail-oriented, highly organized, and comfortable working with multiple systems and vendors.

 Duties & Responsibilities:

• Assist in managing the lifecycle of maintenance requests and work orders from initial submission to completion. 
• Maintain accurate maintenance records for each property.
• Liaise with external vendors, service providers, and contractors for repair and maintenance services. 
• Review and reconcile billing statements, identifying discrepancies and working with vendors to resolve issues.
• Provide support to Customer Service Manager, Maintenance Teams, and Residents.
• Develop and maintain strong relationships with vendors. 
• Monitor maintenance trends to identify potential savings opportunities or abnormal patterns.
• Maintain accurate records of maintenance activities, costs, and outcomes for reporting and decision-making purposes.  

Requirements

• 1–2 years of experience in property management, maintenance, or related administrative role (preferred).
• Strong attention to detail with excellent record-keeping skills.
• Clear, professional communication with vendors, residents, and internal teams.
• Proficiency in MS Office (Excel, Outlook, Word); experience with property management software a plus.
• Ability to troubleshoot, meet deadlines, and manage multiple priorities.

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!