IT Support Technician bei GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC

Description

Job Summary: 

We are seeking a detail-oriented and tech-savvy part-time IT Support Technician to support the implementation, maintenance, and improvement of our technology infrastructure. The ideal candidate will assist with day-to-day IT operations, troubleshoot issues, coordinate IT projects, and help ensure that systems and tools are aligned with the organization’s strategic objectives.

Essential Functions and Key Responsibilities: 

• Provide administrative and technical support to the Director of IT.
• Assist with maintaining hardware, software, and network systems across the organization.
• Help manage user accounts, permissions, and access controls.
• Coordinate IT-related procurement, including equipment and software licenses.
• Track and update IT inventory, including computers, peripherals, and mobile devices.
• Support onboarding and offboarding of staff from a technology perspective.
• Help document IT procedures, processes, and troubleshooting guides.
• Monitor ticketing systems and assist in resolving support requests.
• Assist with data security protocols and compliance with relevant standards (e.g., HIPAA, GDPR if applicable).
• Coordinate with external vendors or consultants when necessary.
• Assist in the implementation of new IT systems or upgrades.
• Stay informed on current technology trends and best practices relevant to non-profit environments.

Skills and Qualifications: 

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience in an IT support or coordination role.
• Strong knowledge of Microsoft Office 365, Windows OS, and basic networking.
• Experience with help desk/ticketing systems.
• Strong organizational and communication skills.
• Ability to handle confidential information with integrity.
• Preferred:
• Familiarity with cloud-based platforms (e.g., Google Workspace, Azure, AWS).
• Experience working in a non-profit or mission-driven organization.
• Basic scripting or automation skills (e.g., PowerShell, Python).
• Understanding of data privacy and nonprofit compliance standards

Supervisory Responsibility:  N/A

Travel:  May be Required.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.

Qualifications