Product Support Specialist bei Sentry Equipment
Sentry Equipment · Oconomowoc, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Oconomowoc
Are you an A player that excels at being part of a team? Come work for Sentry!
We have an air-conditioned work environment! Come work for Sentry!
You will love the culture you will love the people you will love your job!
REPORTS TO: Senior Service Manager
FUNCTION: Perform a variety of manufacturing technical support and service-related duties that meet or exceed customer expectations. Receive, interpret, and respond to customer inquiries that vary broadly from quotations, products, applications, complaints, pricing, etc. Responsible for technical support to customers (internal and external), technical content development, growth and support of aftermarket parts sales, and for repair and servicing of company products.
ESSENTIAL RESPONSIBILITIES:
- Field incoming technical service questions from customers and utilize troubleshooting and problem-solving techniques to promptly resolve problems with products or systems regarding both electrical and mechanical issues.
- Respond to telephone and written inquiries regarding price, availability, and type of part required to meet the repair needs of existing sampling products and systems. Provide quotes, pricing, delivery, part numbers, terms & conditions, for both standard and custom parts to meet customer needs; notify customers of exceptions.
- Develop a variety of technical content, such as training programs (documentation, hands-on, and digital), application notes, blog posts, case studies, PowerPoints, work instructions, bills of materials, quality documentation, etc.
- Serve as a technical expert within the organization. Provide trainings for both internal and external customers. Strong technical and application knowledge across all product lines.
- Arrange and execute quick response field service, trainings, and site visit requests with customers and sales team.
- Responsible for writing and implementing technical support and parts/service policies and procedures.
- Work closely with other departments to ensure smooth and efficient processing of customer cases, quote requests, sales orders, and service opportunities. Coordinate backup for customer service personnel in other business units as needed.
- Work closely with manager to build and promote a proactive parts and consumables program, and an inspection, repair, and refurbishment program.
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Click the link to learn more about our culture and benefits! https://sentry-equip.com/benefits
