You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging.  Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally. 

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own.  We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected.  We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger.  Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines.  Professional development is a shared responsibility.   We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals.  Let's work together to foster growth and development in our organization.

What we offer  

•    Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP

•    401(k) and Roth plan with a competitive employer match 

•    Robust Wellness Program

•    Employee Recognition Program

Position Summary

This position provides extraordinary service by ensuring loan servicing activities are completed according to Credit Union policies and procedures and applicable government regulations including FNMA, FHLMC and other applicable investor guidelines.  This position is also responsible for monitoring portfolios of Commercial, Residential, and Consumer Loans.  Mentors staff, develops and trains employees to perform various servicing functions.  Maintains a positive leadership role with staff and works to achieve a cohesive team.

Essential Responsibilities and Accountabilities

Loan Servicing Activity

• Ensures timely payments of taxes and insurance from Member escrow accounts, accurate rate adjustments, and insurance tracking
• Maintains and increases knowledge and explores usages of the Core Processing and other lending systems to enhance workflow, ensure efficiencies, and support current and new loan products
• Oversees loan quality control for all closed loans and ensures proper tracking and resolution of outstanding items
• Maintains, increases, and shares knowledge of industry standards with other employees and actively maintains ties with other loan servicing professionals to stay attuned to the future needs of the organization and membership

Reporting/Monitoring/Audits

• Assists in coordinating and executing projects relating to loan systems and practices
• Assists in documenting, implementing, maintaining, and enforcing compliance to all policies and procedures related to loan servicing
• Provides reporting on the loan portfolio as requested by supervisor, Credit Committee, or Senior Management; actively participates in Credit Union committees, including but not limited to, Credit Committee (participant only), Systems Advisory Council, and others as requested by supervisor or Senior Management
• Participates in and prepares responses to internal audits and examinations and adjusts department procedures accordingly
• Establishes and manages assigned vendor relationships and acts as System Administrator for assigned technologies; completes related due diligence and risk assessment activities as required

Employee Engagement & Staff Development

• Actively participates in the education and training process of all employees relating to new/revised loan processes and procedures and other loan compliance related training                        
• Attends training and seminars as requested by Supervisor and mandated by the Credit Union; attends professional and vendor user groups, conferences, etc. in order to maintain, increase, and share knowledge of industry standards with employees and actively maintain ties with other industry professionals to stay current on industry impacts to their department/organization    
• Effective management in maintaining a highly motivated, well-trained staff.   Ensures all employees have appropriate training and development plans including the recommendation of appropriate external and internal training as necessary for staff development.  
• Ensures staff is informed on organizational initiatives and progress
• Mentors staff, develops and trains employees to perform various servicing functions  
• Maintains a positive leadership role with staff and works to achieve a cohesive team

Key Behavioral Competencies

Organization Process Thinking 

Individuals effective at the competency can see the organization as connected and integrated systems and processes.  They understand the general concepts of the organization and the business that it operates. They create and align processes as the business and organization changes and understand how a change in one area is connected to other areas in the organization.  They are effective at using the interdependencies to create synergy within the organization.

Influence 

Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others.  They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness. 

Initiative 

Individuals effective at this competency are able to take effective action without being directed.  When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how.  They seek out guidance when needed so they are able to achieve goals.  They make things happen.

Problem Solving and Decision Making 

Individuals effective at this competency exhibit good judgment and sound logic.  They are able to identify the problem at its core, determine solutions, and make decisions.  They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions.  They are committed to solving the issue by making a decision based on the information and taking action. 

Talent Development 

Individuals effective at this competency are continuously assessing talent and succession planning.  They are able to identify strengths and weaknesses, assess potential, and clearly address individuals’ performance and potential with clear development goals, continuous coaching, identification of future roles, and delegation of appropriate development projects and assignments.

Knowledge and Skills

• High School diploma or GED certificate
• Two to five years progressive experience in Real Estate and/or Consumer loan servicing, including supervision/management of staff
• Thorough knowledge of secondary market, including sales of loans and underwriting guidelines
• Excellent oral and written communication skills
• Experience in Windows, Microsoft Office, financial core processing lending systems

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. 
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. 
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. 
• Must be able to work additional hours whenever required or requested by management. 
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Must be able to prioritize work, maintain engagement and productivity in a remote work environment.

An Equal Opportunity Employer, including disability / veterans.