Development Database Manager bei Food Bank of the Rockies

Position Title:              Development Database Manager

Classification:             Exempt

Reports To:                 Director of Development Operations

Location:                     Denver

Compensation:           $68,800 - $73,000 Annually 

Benefits:                 Eligible for up to 6% annual bonus. Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and a flexible schedule

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals. 

Food Bank of the Rockies’ Development Database Manager is a senior position on the database team providing strategy and leadership in the management of supporter data, gift and donor data entry, gift acknowledgments, and financial reconciliation in Food Bank of the Rockies’ supporter databases. The Development Database Manager will provide essential support and leadership to the Development Database Specialist team in a high-volume, high-achieving environment. This role will oversee and support the Development Database Specialist Team in reviewing, processing, entering, reconciling, and acknowledging donations received through daily online giving, lockbox, special events, white mail, and/or ACH. The Development Database Manager will bring a detail-oriented, analytical, and collaborative leadership skillset to the team to support, lead, and provide high-quality data entry, data analysis, database maintenance, financial reconciliation, reporting, and accountability. This role will specialize in all giving verticals, functioning as the subject matter expert and thought leader for the team in all areas of the Development Database Specialist Team’s responsibilities.

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities. 

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.

Primary Responsibilities:

• Manage the Development Database Specialist team, providing leadership, support, performance reviews, and resources to each Specialist
• Oversee all supporter data entry and ensure all donor acknowledgments are complete, timely, and accurate
• Manage template updates in gift batches, ImportOmatic, ReceipterPro, and other programs
• Represent Development and coordinate with the Finance department for reconciliation, reporting, database research, and data corrections and adjustments
• Serve as the lead expert for the Development Database Specialist team in Raiser’s Edge, supporter and event data, data entry, and gift management, providing leadership on enhancing processes and reporting, and staying up to date on best practices in these areas
• Manage event data collection and management, including event registration, tracking, and receipting in Raiser’s Edge
• Regularly create and run reports for quality checks, process leadership, and team accountability, including Daily Development Report, the Acknowledgment Tracker, and weekly and monthly financial reconciliation reports
• Manage donor and gift records in Raiser’s Edge with information from colleagues, supporters, and/or import/scan files; identify and pass along any personal correspondence associated with gifts; route and file all gift collateral in accordance with policy
• Coordinate with the Director of Development Operations in managing database projects that ensure the accuracy and flow of data across all other integrated data sources, including email/marketing databases and volunteer database
• Oversee and maintain database hygiene through regular auditing, reporting, and maintenance work including constituent and gift updates, address updates, duplicate record identification and merging, and donor-requested changes
• Oversee and collaborate with the Development Database Specialist team in writing, maintaining, and updating the Standard Operating Procedures (SOP) for Food Bank of the Rockies’ processes and databases including Raiser’s Edge, ResearchPoint, and Engaging Networks
• Finalizes all Standard Operating Procedures (SOP) produced by the team, ensuring they are documented, updated, and stored according to policy
• Provide backup support to senior data team members and the Development Database Specialists team
• Oversees the stewardship of restricted funds
• Maintains confidentiality of sensitive and privileged donor information and protects organization operations

Required Knowledge, Skills, and Abilities: 

• Exercise cultural competency within a diverse team and community, including race, ethnicity, socio-economic status, sexual orientation, gender, and disability, among other areas
• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally through excellent customer service
• Maintain a professional demeanor and respond with urgency
• Excellent data analytics ability and superb attention to detail; highly proficient with technology and software
• Strong self-direction and time management skills; the ability to plan and prioritize multiple tasks in the time allotted; consistently meets deadlines with minimal supervision
• Strong interpersonal and leadership skills; the ability to lead work, create, collaborate, advocate, and communicate effectively within a large and fast-paced team across multiple geographic areas and with varying degrees of technical proficiency
• Demonstrated project management, team leadership, and process improvement skills 
• Ability to exercise independent judgment, think critically and strategically

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for long periods, standing, and walking intermittently
• Using office equipment such as computer, mouse, keyboard, printer
• Indoor office environment frequently, temperature-controlled
• Occasionally lift up to 25 pounds

Required Qualifications:

• High School Diploma or equivalent required; Bachelor’s Degree, certificates in Computer Science, and/or equivalent work experience preferred
• Minimum of 3-5 years prior experience working in Databases, Development, Analysis, Prospect Research, and/or Accounting/Finance
• Management experience required; experience managing fundraising database systems and personnel preferred
• Non-profit experience and working knowledge of fundraising preferred
• High proficiency with computers and technology; ability to quickly adapt to new programs a must
• Extensive experience using Microsoft Office Suite; highly proficient in Word and Excel required
• Raiser’s Edge, ResearchPoint, Engaging Networks, Smartsheet, ReceipterPro, ImportOmatic, and/or caging service gift import management experience strongly preferred

Expected Hours of Work: 

This is an exempt, full-time position. A flexible schedule is available, but this role will be required to work 3 days in the office, 2 days remote. The work schedule is Monday through Friday during core business hours of 9:00 a.m. and 3:30 p.m. and may require occasional weekend or evening hours.

Compensation:

$68,800 - $73,000 Annually + up to 6% annual bonus

Benefits:

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.

To Apply: Apply online through www.foodbankrockies.org/careers. Applications will be accepted until October 7, 2025. 

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience. 

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at [email protected] or 303-371-9250.