Event Sales Manager bei KSL Resorts

Summary of Role

As a Sales Manager, you are responsible for identifying and developing target accounts, as well as nurturing existing client relationships to meet or exceed individual sales goals for revenue, ADR, and group business. The role involves proactive sales activities such as outside calls, trade shows, and site visits within your assigned market. Building long-lasting, trusting relationships with clients, GSOs, and peers is essential. Additionally, you must understand your role in achieving the hotel’s overall financial success.

Essential Functions 

• Exceed established monthly, quarterly, and annual targeted sales goals.  
• Maintain an active list of target accounts to ensure continuous relationship development.  
• Establish new client relationships and maintains existing relationships to maximize revenue.  
• Actively solicits new business opportunities through prospecting target client lists. 
• Seeks methods to penetrate key business activities within the market and finds profitable ways to bring this business to the hotel.  
• Respond in a timely manner to incoming group sales opportunities that are within pre-defined parameters.  
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary, and not duplicative.   
• Capture and close the best opportunities for the property based on market conditions, the property's needs, and within the hotel parameters.  
• Coordinates and plans all familiarization tours (FAMs), in-market customer events, and site inspections—both for out-of-market and in-market accounts—ensuring thorough communication with Event Management and effective data collection to support targeted planning, while tracking bookings and leads generated from these activities. 
• Execute and support the operational aspects of business booked. Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards. 
• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate. 
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, brand guidelines, and safety and security procedures. 
• Perform all additional duties as assigned by management. 

Skills and Abilities 

• Strong leadership skills and the ability to apply them in a dynamic environment. 
• Participate in establishing goals and objectives for department. 
• Must have strategic planning skills; ability to translate financial concepts into actionable business strategies and tactics. 
• Must be able to define problems, collect data, establish facts, and draw valid conclusions. 
• Understand and align with the mission, vision, and goals of the hotel. 
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy. 
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills. 
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team. 

Physical Requirements 

The minimum physical requirements for this position include but are not limited to: 

• Must be able to lift and/or carry up to 40 pounds frequently  
• Ability to stand and walk for extended periods of time 
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in-person and phone conversation 
• Ability to bend and twist, push, and pull, stoop, and kneel 
• Ascend and descend a ladder 

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]