Tennis Aide II - PT bei City of Boca Raton, FL

About the Department

Position Duties

• Greet and assist patrons, providing information about services, programs, and policies.
• Manage court bookings, confirm reservations, and handle cancellations.
• Schedule tennis lessons, manage instructor availability, and track lesson records.
• Process payments, issue receipts, and handle cash, credit card, and online transactions.
• Handle membership registrations, renewals, and maintain accurate member records.
• Assist with organizing and promoting tournaments, social events, and special programs.
• Perform office tasks, maintain the reception area, and manage communication between patrons and staff.
• Assist in maintain court appearance which can include rolling/brushing and lining courts clay courts. Blowing debris and removing excess water when needed. Routine custodial care inside the facility.  
• Performs related tasks as required.

Minimum Qualifications

Knowledge of:

• Basic understanding of tennis rules and terminology to assist with bookings and inquiries.
• Knowledge of general office techniques.
• Basic understanding of tennis rules and terminology to assist with bookings and inquiries.

Skilled in:

• Skilled in customer service, including friendly and professional communication, conflict resolution, and creating a welcoming atmosphere for members and guests
• Prioritizing tasks effectively to ensure efficient workflow and on-time completion.
• Proficient in typing at a speed of 20 words per minute

Ability to:

• Collaborate with staff and supporting event coordination to ensure smooth facility operations.
• Understand and follow both oral and written instructions.
• Operate cash register and make simple arithmetical calculations.
• Multitask by managing phone calls, in-person inquiries, and administrative duties simultaneously

Other Qualifications

• Any combination of education and experience equivalent to graduation from high school and 
• Six (6) months of experience performing office support and clerical functions, including experience with operating point of sale and cash handling.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Credit Check

SPECIAL REQUIREMENTS:

• Must be able to demonstrate tennis center software proficiency within three (3) months of hire.

LOCATION: