Library Assistant II PT - Account Services bei City of Boca Raton, FL

About the Department

Performs a variety of specialized library work at one of the City's public library facilities. Work is performed under general supervision.

Position Duties

Account Services Section: 

• Interacts with patrons in order to assist them in using library services/equipment, programs, and facilities, collect/cancel fines or fees as appropriate, answer questions, identify patron service needs or locate materials.
• Trains staff in the use of a variety of databases, activities, policies/ procedures, and office equipment in order to ensure that employees complete assignments correctly and use the equipment properly.
• Supports staffing of the Check-Out Desk(s) in order to assist patrons in checking materials in or out, placing holds, registering patrons, taking fines and fees, and resolving problems.
• Processes requests for library materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.
• Supports circulation technology including the circulation module, scanners and printers.
• Supports the collection and reporting of circulations and other statistics as assigned.

Minimum Qualifications

Knowledge of:

• Library principles, methods, materials, programs, and practices.

• Use of personal computers, basic software applications, peripheral devices, and the Internet. 

• Establish and maintain effective working relationships with other library employees. 
• Establish and maintain effective working relationships with library patrons. 
• Understand, follow and explain a variety of library policies and procedures. 
• Learn/perform a variety of work activities with the assigned Department/Division. 
• Explain/demonstrate procedures for performing a variety of work activities. 
• Express ideas effectively, both orally and in writing.

Other Qualifications

• Associate’s degree from an accredited college or university, or 60 completed course credits from any accredited college or university; and 
• One (1) year of experience working with the public or supporting public services.

• Bachelor's degree. 
• Minimum of one (1) year work experience working in libraries, bookstores, educational or cultural organizations.

• Criminal Background Check
• Employment Verification