Coordinator II - Shelter Coordinator bei North East Kingdom Community Action

Description

Job Title: Coordinator II - Shelter Coordinator

Department: Community Based Services  

FLSA Status: Exempt

Hours/Weeks: Full Year, Full Time

Bargaining Unit Position: (Y/N): No

Level: 4

Hiring Range: $45,800.00 - $54,664.00

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

Coordinators at NEKCA lead and organize across multiple programs and providers to integrate and streamline services throughout our agency and with regional partners. Coordinators are highly collaborative and great communicators. They are responsible for facilitating program and regional meetings and implementing human-centered programing across all levels of programming. Coordinator responsibilities may include supervision, grant reporting, and ensuring smooth operations at service locations in support of the Program Manager.

This is a position is a Coordinator II for the Housing and Homelessness Services Program in the Community Based Services Department.

ESSENTIAL FUNCTIONS:

• Recruits, interviews, hires, and trains new staff.

• Directly provides support and supervision of staff and programmative guidelines, policies and procedures.

• Conducts annual written evaluations of all staff that assess performance.

• Handles discipline and termination of employees in accordance with NEKCA policy.

• Faciliates profressional development, training, and certification activities to ensure best practices.

• Initiates appropriate action plans to ensure staff work in a safe working environment. 

• Perform intake per requirements of NEKCA/grantor. Determine and verify eligibility for all applicants in accordance with program guidelines

• Collect and report all data accurately and timely into GoEngage to meet program deadlines

• Assess participants in crisis to determine immediate needs and develop plan for response, including referrals (interagency and external)

• Work collaboratively with community partners to address needs of low-income households

• Understand and follow all program guidance and policies

• Provide programmatic support to work team as designated by Program Manager

• Provide Program Manager with regular updates

• Attend and participate in staff, agency and community meetings deemed necessary for job performance

LEADERSHIP QUALITIES:

SUPERVISOR RESPONSIBILITIES:

Lead a work culture that fosters NEKCA’s Core Values and NEKCA's commitment to diversity, equity and inclusion in your work environment.

Develop a clear vision for the team's work and aligning it with NEKCA's mission and strategic goals.

Actively listen to employees and stakeholders to address their concerns and input while leading staff to self-reflect and develop professional goals.

Provide constructive feedback and coaching to help employees grow and succeed.

Lead teams through periods of change and uncertainty.

Ability to make decisions and solve problems.

Manage budgets and resources efficiently while ensuring financial sustainability.

Collaborate and integrate across programs and departments.

Build and maintain relationships with community partners, stakeholders, and funders.

Understanding grant requirements and maintaining accurate files and records accordingly.

Ensure that NEKCA adheres to all applicable laws, regulations, and ethical standards.

DUTIES AND RESPONSIBILITIES:

• Responsible for the daily operations of the NEK Shelter under the Program Manager- Housing and Homelessness Services. 

• Ensure the safety of all guests and staff of the NEK Shelter.

• Maintain NEK Shelter Manual, in coordination with Program Manager and based on needs of the program.

• Foster relationships with community partners to provide supports to NEK Shelter guests.

• Utilizes GoEngage and HMIS systems to manage guest stays and record necessary services per program requirements.

• Support shelter guests through a restorative process in order to maintain shelter bed status.

• Responsible for meeting with and creating a plan (up to and including exit from programming) for guests who are unable to maintain shelter bed status due to their actions.

• Coordinate and hold re-entry meetings for participants that have been exited and support participant in a plan to successfully reenter the NEK Shelter based on NEK Shelter Manual.

• Support staff and guests in crisis management

• Required to be on-call in case of emergencies 24/7. 

• Responsible for quarterly reporting to grantors.

• Maintain scheduling for the NEK Shelter, populate the weekly calendar and send to staff. 

• Recruit, train and manage volunteers

• Report and recognize donations following NEKCA's procedures for Donations

• Manage the Meal Train site for NEK Shelter Meals.

• Order shelter supplies based on need of the program.

Requirements

POSITION REQUIREMENTS:

Education and Experience:

BA (preferred)

1-2 relevant experience required; 

3-4 years preferred

Core Competencies:

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community. 

• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications. 

• Proficiency in Microsoft Office products and database management systems.

• This position is considered a mandated reporter. 

• Must be responsible, self-motivated, self-initiated, may need to work fleixble hours (program dependent) 

• Demonstrate positive problem-solving skills in stressful situations. 

• Demonstrate the ability to work effectively as part of a team.

• Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.

• Maintain confidentiality.

• Complete all required trainings and professional development.

Core Values: 

• Complete all required trainings and professional development.

• Demonstrate competency in all five areas of NEKCA’s Core Values

• Demonstrate and support a culture of diversity, equity and inclusion.

• Empower individuals to recognize and utilize their potential for growth and positive change

• Promote social justice and equity in the community.

• Build and maintain strong relationships with the local community.

• Involve community members in the organization's initiatives and decision-making processes.

• Value diversity and respecting the cultural backgrounds of participants 

• Ensure that services are inclusive and culturally sensitive.

• Uphold ethical standards in all interactions with participants and the community.

• Participate in self-reflection and self-care practices to prevent burnout.

• Adhere to ethical guidelines and professional codes of conduct.

• Maintain participant confidentiality and ensureing participant safety.

• Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.

• Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users. 

• In person attendance required during scheduled hours as defined by your supervisor.

• Be sensitive to participant’s unique situations and challenges.

• Represent NEKCA in public and advocating for its mission.

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background and driving records.

Transportation Requirements:

This position requires that employees possess a valid driver's license, favorable driving record results and have access to dependable transportation.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods of time, using a computer and other office equipment, and may require occasional lifting of up to 25 pounds. Position has occasionally bending, stooping, or reaching for items. Standing or moving around the office area.