FT Card Services Rep - Job Req#1192 bei MY Credit Union

Job Req#1192 

Hourly Rate:  $18.50 hr. - $27.75 hr. Depending on experience. Plus, Quarterly Bonuses 

MY Credit Union offers a comprehensive benefit package that includes:  Medical, Dental, Vision, Life, STD, LTD, Generous PTO, Tuition Reimbursement, 401(k)/Retirement Plan with up to a 6% matching contribution and Paid holidays. 

JOB SUMMARY: 

This position is responsible for all debit/credit card and ATM dispute processing in addition to reviewing daily, monthly, and annual reports.  This position will process approved debit, credit and ATM applications and maintenance according to Credit Union policy and procedures.  Assists in balancing general ledger accounts and credit card collection.  This position is responsible for filing and retention of all debit/credit card files and paperwork.  Research and resolve member and staff inquiries regarding Plastic Card issues.  

ESSENTIAL DUTIES & RESPONSIBILITIES: (a summary of general responsibilities, but not limited to) 

1. Process approved, denied and withdrawn debit/credit card applications according to MY Credit Union’s policy.
2. Research and resolve staff/member debit or credit card inquiries which includes but is not limited to account statements, disputes, monetary adjustments, and card recovery after loss.
3. Handle all compromised cards according to Credit Union policy and Visa/MC regulation
4. Originate, process, and resolve member credit, debit, and ATM disputes according to Credit Union policy and Visa/MC regulation
5. Process and promptly file maintenance pertaining to credit, debit, and ATM cards
6. Update and maintain all Plastic Card spreadsheets
7. Assist the Member Solutions department with credit card collection duties.
8. Process and monitor insurance claims due to plastic card losses
9. Update, maintain and balance plastic card general ledgers
10. Review credit/debit reports daily
11. Files all debit/credit card files in accordance with MY Credit Union’s record retention schedule.
12. Perform projects to enhance Plastic Card Program. 

 OTHER DUTIES & RESPONSIBILITIES: 

1. Provides member and staff support as described on MY Credit Union’s Mission statement
2. Represents the Credit Union in a courteous and professional manner, providing prompt, efficient and accurate service in the processing of transactions.
3. Properly follow security procedures.
4. To remain compliant with MY Credit Union’s policies and procedures.
5. Cross sell Credit Union Products and Services
6. Participates in Coaching Program 
7. Performs other duties as needed or assigned.   

STANDARDS OF PERFORMANCE: 

1. Always convey a professional image by being respectful, courteous, and considerate of members, co-workers through verbal and non-verbal communications, adhering to MY Credit Union’s dress code, and maintain a clean organized workspace.
2. Follow MY Credit Union’s Harassment, Discrimination and Respectful Conduct Policy and the Fraud Policy/Code of Ethics Statement.
3. Complies with Bank Secrecy Act/Anti-Money Laundering/CIP (U.S. Patriot Act) procedures and policies.
4. Meets individual quality service goals as identified in your performance action plan.
5. Be an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training. 

MINIMUM QUALIFICATIONS: 

Education:   

1. High School diploma or equivalent. 

Experience:   

1. 2 years or more of customer service.
2. Credit Union experience preferred. 

Other Required Knowledge, Skills, and Abilities:    

1. Must be bondable and honest.
2. Understand MY Credit Union’s core system.
3. Knowledge of MY Credit Union products and services.
4. Ability to read and interpret forms, account statements, legal documents, and procedure manuals.  
5. Ability to concentrate, use reasoning, and analyze situations. The continuous need to be very alert to the employee and member’s needs, be resourceful, solve problems and use writing ability.
6. Proficiently operate a computer.  Working knowledge of Microsoft Office and Windows operating system.
7. Ability to read, writes, and speaks English. Bi-lingual skills helpful. 

EQUIPMENT USED: 

• Microsoft Office Suite
• 10-Key Calculator 
• Computer 

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS: 

Mental Effort: 

1. Able to manage multiple requests at the same time.
2. Able to maintain a professional demeanor in stressful circumstances. 

Physical Requirements: 

1. The employee must be able to lift 35 pounds.
2. The employee is regularly required to stand for extended periods; use their hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
3. The employee must be able to read from a computer screen and enter data with the use of a keyboard. 

Working Conditions: 

1. Stress varies depending on workflow from high to low.
2. Some travel between offices may be required. 

Disclaimer: This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Employees holding this position will be required to perform any other position related duties as required by management. Individuals with disabilities will not be disqualified because of their inability to perform nonessential or marginal functions of the job. No selection criteria that screens out or tends to screen individuals with disabilities will be used by the credit union. The credit union will provide reasonable accommodations to assist individuals with disabilities based on guidelines within the Americans with Disabilities Act.  

MY CREDIT UNION is an EOE/Minorities, Women, Veterans, Disabilities.