Fleet Service Writer / Expeditor (Part-Time) bei City of Hollywood, Florida, FL

About the Department

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now!   For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl .

JOB SUMMARY:

Under the general supervision of the Fleet Superintendent, provides customer service to all employees who operate vehicles and equipment for the City. Greets employees to assess needs and address problems or symptoms with vehicle and equipment operation. Maintains communication with vehicle and equipment operators regarding status of vehicle availability.  Generates and closes work orders for repairs or breakdowns and assists with coordinating outsourced repair options necessary for City vehicle and equipment maintenance and repair. Facilitates communication between the Fleet Division and user departments concerning scheduling, repair status, and completion notification. Performs accurate data entry of outside and inside services for vehicles and equipment in the Fleet Management Asset Tracking system. Performs daily and monthly record maintenance duties, monitors and ensures timely preventive maintenance for all City vehicles and equipment. Work is reviewed through conferences and written reports for results obtained and adherence to established policies and procedures. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Identifies vehicle and equipment maintenance needs, research maintenance history, and prepares service order requests.
• Receives, monitors and expedites vehicle and equipment repairs to maintain a high volume of vehicle availability. 
• Prioritizes, schedules and tracks repair work; assigns service order requests to mechanics. 

• Verifies mechanic supervisors have performed post-maintenance checks to ensure properly repaired vehicles are available.
• Creates work estimates by determining labor, supplies, and materials needed.
• Reviews and enters labor time, closes work order, notifies customers of completion, explains repairs and answers any questions. 
• Contacts customers and schedules preventative maintenance or inspections on vehicles. 
• Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop. 
• Prepares, monitors and submits various reports on vehicle aging, vehicle counts, preventative maintenance, mechanic labor time, and other reports as required.

• Inputs and retrieves work orders from a computerized Fleet Maintenance Program. 
• Maintains files and records, including but not limited to, payroll, inventory, and analytic reports.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

Position Duties

EDUCATION/EXPERIENCE: 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required: 

High School Diploma or GED equivalent, supplemented by one (1) year experience in service writing or providing administrative support in a fleet environment or automotive service-related field.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid Driver’s License: With proof of automobile insurance 
• Background Check: Must have an acceptable background record

• Driving Abstract: Must have an acceptable driving record

KNOWLEDGE, SKILLS, ABILITIES: 

• Knowledge of standard principles and practices related to automotive and equipment maintenance and repair.
• Knowledge of standard principles and practices related to inventory maintenance and control.
• Knowledge of standard principles and practices related to record and report management. 
• Knowledge of business English, Grammar, Punctuation, and Spelling; the application of such to a variety of formats and styles and editing principles and techniques.
• Knowledge of modern office equipment and various computer programs and applications, including databases and spreadsheets.
• Skill in customer service.
• Skill in written, verbal, electronic, and visual communication for effective expression and clarity.
• Skill in the operation of various computers or other electronic devices.
• Skill in planning, organization, prioritization, and time management.
• Skill in data collection, analysis, and identifying anomalies resulting from inconsistent data and/or test failure.
• Ability to learn Fleet operations.
• Ability to learn Citywide administrative regulations, applicable Citywide departmental policies, Personnel Ordinances, Collective Bargaining Agreements, and other municipal, state, and/or federal regulatory documents as required to complete tasks and assignments.
• Ability to relate and respond to people beyond giving and receiving instructions, including applying consistent courtesy and tact in considerable public contact and/or confrontational situations.
• Ability to record and deliver information, explain procedures, and issue and follow oral and written instructions.
• Ability to adapt to performing under frequent deadlines, re-prioritization of tasks and assignments, and in response to emergencies.
• Ability to read and interpret various technical materials, ranging from moderate to complex terminology, associated with job functions. 
• Ability to add, subtract, multiply, divide, calculate decimals and percentages, and compute discount, ratio and proportion, and profit and loss. 
• Ability to perform duties independently with minimal supervision and review.
• Ability to analyze and interpret problems and draw conclusions.
• Ability to communicate effectively in Standard English.
• Ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar or divergent from obvious standards) of Fleet vehicles and equipment components.
• Ability to apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
• Ability to inspect items for proper length, width, and shape, and visually read various types of information.
• Ability to establish and maintain effective working relationships with supervisor, support staff, staff from other departments, and other local, state, and federal government agencies. 

PHYSICAL DEMANDS:

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work involves moderate to heavy physical activity in a primarily outdoor setting under all types of weather conditions with the added exposure to insects, animals and other hazards. This position works in an environment with heavy equipment and machinery that could result in bodily harm to the employee co-workers or others.

Minimum Qualifications

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.
 
Veteran's Preference:   The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible.  Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.  To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the Florida Department of Veterans' Affairs.

Other Qualifications

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
 
EMPLOYMENT OF RELATIVES:  The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees.   Effective January 28, 2008, a relative may only be hired under the following additional conditions:
  

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.
 
REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
 
All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).  
 
The City of Hollywood is an Equal Opportunity / Equal Access Employer.

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