Workforce Solutions Specialist bei Orlando Health

About Orlando Health:

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our dedicated team members serve communities that span Florida’s east to west coasts, Central Alabama and Puerto Rico.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary:

The Workforce Solutions Specialist coordinates a variety of routine to moderately complex workforce/timekeeping activities to ensure the timekeeping system data information is accurate and policies are maintained.

Essential Functions:
• Provides end user support for managers, schedulers and timekeepers with the timekeeping system.
• Act as resource and trainer for managers, schedulers and timekeepers to include coordination of training resources.
• Stays current with updates to timekeeping and scheduling policies and procedures.
• Monitors timekeeping activities and makes daily corrections to ensure optimum performance.
• Facilitates adherence to Orlando Health policies and procedures to ensure compliance with organizational guidelines.
• Identifies and reports non-compliance with pay policies and practices to appropriate persons including site leadership, corporate payroll, human resources and other areas.
• Works with confidential and sensitive information including, but not limited to, team member data and organizational data related to timekeeping and scheduling documentation.
• Ensures all deadlines are met, including daily time and attendance input.
• Monitors and addresses missed punches on a daily basis and ensures they are at a reasonable level.
• Provides answers to questions from team members regarding the timekeeping system.
• Researches and resolves team member and/or system problems in conjunction with operations leadership, payroll, human resources and other areas.
• Maintains active communication with payroll and human resources to resolve problems.
• Creates and maintains databases and spreadsheets as directed.
• Interacts professionally with all levels of management and team members.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:
• Serves as “super user” for the time and attendance system.
• Stays abreast of software upgrades and new functionality for the system as it becomes available.
• Maintains basic knowledge of the ADA, FMLA and other federal, state and local standards.

Education/Training:
Associate’s degree. High School Diploma or equivalent and two (2) years of directly related work experience may also substitute for the Associate’s degree (in addition to the requirements listed in the Experience section).

Licensure/Certification:
None.

Experience:
Two (2) years of directly related experience in timekeeping and/or scheduling. Excellent mathematical and verbal communication skills required. Basic proficiency in Microsoft Office.