Customer Service Representative (Monday-Friday 7AM - 4PM) bei Coastal Home Air Conditioning, Heating

Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! 

What we offer:

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation, sick and holiday
• Matching 401(k) 4% Match + ROTH IRA
• On-going training & development
• Plus growth opportunities

What you will do:

• Answering incoming calls and responding to customer inquiries promptly and professionally.
• Communicating effectively and empathetically to understand customers' needs and concerns.
• Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
• Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
• Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
• Following up with customers to ensure their issues have been resolved to their satisfaction.
• Maintaining a comprehensive understanding of the company's products, services, and offerings.
• Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
• Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
• Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
• Adhering to company policies, procedures, and compliance standards in all customer interactions.
• Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.