Care Coordinator - Care & Support bei CORSERV

Join Our Team at Corserv Care as a Community Services Care Coordinator 

Salary: £24,308 - £30,341

Working Hours: 37

Contract Type: Permanent 

Base: Oakland Mews, Liskeard, PL14 3UX 

Other: Hybrid

Click here to read more about us and what benefits we offer.

About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Community Services Care Coordinator to join our dynamic Care & Support team. If you're looking to grow your career in the Care Sector by working within a professional, skilled, supportive and fast-paced environment, we’d love to hear from you.

Role Purpose: The role is instrumental in providing first line supervision and support for frontline workers, ensuring effective daily operations and maintaining high standards of care.

What you'll be doing: 

• Use of the scheduling system to ensure all care visits are allocated to a support worker on a weekly basis ensuring future planning and scheduling.
• Regular review of the scheduling system throughout the day to ensure support workers are logging in and out of visits as planned.
• Responding to Real Time Alerts generated by the system by contacting support workers to check on their safety and welfare and any circumstances preventing them from attending the visit as planned. 
• Carrying out reactive scheduling in response to short notice sickness/other absence or any other factor creating a gap in the rota. 
• Contact customers to provide an update if their visit is running late or needs to be rescheduled to a different time. 
• Where appropriate, liaise with family members/appointed individuals over planned visit times and changes required.
• On a shift by shift basis effectively lead and manage a staff team of support workers in the geographical area, ensuring staff are well supported and directed in their day-to-day activities. This will include regular care supervision, performance management, appraisals and team meetings. 
• Rota management for the staff and general administration duties including managing staff and Service user files at the central office. 
• Identify training and development needs of the staff teams you manage and liaise with the Learning & development team to ensure training is up to date. 
• Establish excellent interpersonal skills, to include team meetings, within the team to facilitate the delivery of a high quality service at all times.
• To monitor risk assessments for individual Service users and implement measures to ensure that identified risks are managed appropriately whilst enabling the individual to live a full and fulfilling life. 
• To liaise with health care professionals, in discussion with the Manager. Raise concerns where necessary to ensure the best possible support is obtained and provided to individual customers. 
• To attend and participate in multi-disciplinary team meetings; supporting and advocating the best interests of the customer. 
• To manage sickness within the service in line with the sickness policy. 
• Ensure that all Care Plans and risk assessments are continually monitored and reviewed, documented and fed back to the team and form part of the ongoing assessment and monitoring system set in place for the individual customer.
• Support the Registered Manager as required with a value-based recruitment process.
• Induction of new team members and to support new staff to successfully complete their settling in period.
• Support the Registered Manager with tendering for packages of care to support maximum growth and delivery.
• Support the Registered Manager with audits and quality assurances as requested.
• To support the Business Support Administrator with customer services by answering daily phone calls and email box monitoring.
• To attend meetings and appointments with customers as required and include relevant information within the care plan and risk assessments. 
• To have a good working knowledge of Safeguarding Adults policies and procedures; ensuring that all concerns are raised appropriately with your line manager, Adult Care and Support and the triage team. 
• To advise and manage training needs within the team and ensure that the team members attend required training as well as delivering training. 
• To support and mentor new staff into their role, ensuring that they gain the necessary confidence and skills required including assessing Care Certificate. 

Qualifications & Experience The following qualifications and experience are essential: 

• NVQ3 Health & Social Care or equivalent. 

• Minimum 2 years in a supervisory role. 

• Evidence of leading a successful team/service. 

• Setting/achieving business and quality targets. 

• Team leadership/development. 

• Product service development IT – e.g. Outlook,

• Word, Excel, Customer Care. Budget/Finance Management. 

• Marketing and promotion. 

• Knowledge of CQC standards and regulatory requirements. 

• Successfully leading a team through change. 

• Clarity of thought and communication. 

• Desire to succeed.

 • Creative thinker.

 • Business development 

• Flexible approach to management. 

• Able to motivate, engage and value staff at all levels. 

• Full driving licence. 

• Use of a vehicle. 

• Vehicle business insurance. 

Working with us you will have an employee benefits package that includes:

• Generous pension scheme with employer contribution
• Employee discount scheme and wellbeing events
• Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
• Cycle to Work scheme
• Flexible working hours & home working options
• Investment and support in your continuous training and development
• Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. 

To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Closing date: Midnight Thursday 9th October 2025. 

Thank you for your interest and we look forward to hearing from you soon!