Occupancy Specialist bei SENIOR HOUSING OPTIONS INC.

Description

Summary/Objective:

The Occupancy Coordinator is responsible for managing all incoming applications and resident certifications in compliance with applicable program requirements.

Essential Functions:

• Ensures compliance with all applicable Program requirements as it relates to associated contracts and agreements.
• Ensures compliance with HUD, HOME, HDG, LIHTC, HCV income requirements, and yearly rent updates.
• Reviews monthly activity in Yardi software
• Determines eligibility for assistance and occupancy of all applicants in accordance with program guidelines.
• Processes original, initial, interim, and termination certifications along with third party verifications for yearly recertifications and admission of residents.
• Ensures 100% occupancy through effective waitlist management
• Responds to inquiries and questions regarding resident admission and waitlist
• Works closely with the Property Manager and submit all files for approval
• Perform other duties as assigned or required by management.

Requirements

Competencies:

• Ability to communicate clearly both verbally and in writing
• Sensitivity to the concerns of residents and a commitment to dealing fairly with all
• Friendly demeanor, positive disposition, tactful, patience and high ethical character
• Maintains a professional demeanor and responds with urgency
• Strong organizational and interpersonal skills; attention to detail
• Excellent computer skills and knowledge of Microsoft Office and Yardi
• The ability to work quickly and efficiently, multi-tasking in a fast-paced environment
• Demonstrated ability to work effectively with a wide range of diverse constituents
• Self-directed and proactive; independent problem solver

Education and Experience:

• High school diploma required; some college a plus
• Two (2) years prior work experience in customer service role; working with an elderly and/or disabled population a plus
• Knowledge of HUD requirements (LIHTC, HOME and Section 8)
• Knowledge of HUD Handbook 4350
• Experience in Yardi