Accounts Control Manager bei Kitsap Credit Union

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is hiring a full-time Accounts Control Manager to work hybrid out of our East Bremerton office. The Accounts Control Manager is responsible for leading the Asset Recovery Team, including repossession collectors, to ensure the effective and timely resolution of past-due consumer loans. This role oversees the strategic direction and daily operations of asset recovery, manages vendor relationships, and maintains KCU’s collection platform through proactive programming and system development. The manager ensures compliance with collection standards, policies, and procedures while driving improvements in productivity, efficiency, and member experience.

Quick Facts

Reports to: Director, Accounts Control

Employment Type: Full-time, Salaried, Exempt, Hybrid

Salary Range: $84,769.53 - $105,961.91 depending on experience

Bonus Target: 8% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 12BC

Industry: Banking

Principal Accountabilities

• Team Leadership & Oversight
  • Manage and develop the Asset Recovery Team, including repossession collectors, ensuring high performance and accountability.
  • Provide coaching, training, and performance evaluations to support team growth and effectiveness.
  • Foster a collaborative and professional work environment.
• Collections Operations
  • Oversee the management of bankruptcies, foreclosures, and the remarketing of repossessed vehicles. Coordinates with internal teams, legal counsel, and third-party vendors to ensure timely and compliant handling of accounts.
  • Ensure compliance with internal policies, regulatory requirements, and industry best practices.
  • Monitor collection metrics and implement strategies to improve recovery rates and reduce losses. Monitors progress, ensures accurate documentation, and identifies opportunities to improve recovery strategies and minimize losses.
• System & Platform Management
  • Program and maintain the collection software platform to support operational needs and reporting.
  • Collaborate with IT and vendors to implement system updates, troubleshoot issues, and optimize functionality.
• Vendor & Partner Relations
  • Manage relationships with third-party vendors including repossession agents, skip tracers, and legal partners.
  • Negotiate contracts, monitor performance, and ensure service-level agreements are met.
• Strategic Planning & Reporting
  • Analyze data to identify trends, risks, and opportunities for process improvement.
  • Develop and present reports to senior leadership on asset recovery performance and initiatives.
  • Recommend policy and procedural changes to enhance department efficiency and member experience.

Qualifications & Education Requirements

• Bachelor's degree or equivalent work experience required.
• Five years of progressive collections experience required.
• Three years management experience required.
• Comprehensive knowledge of local, state and federal regulations including the Fair Debt Collection Act, Debt Collection Practice Act and bankruptcy laws.

Supervisory Status

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

****** Employment is contingent upon satisfactory background and/or reference checks.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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