
Dispatch Coordinator bei Kelvin Group
Kelvin Group · Fort Worth, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Fort Worth
Key Responsibilities
- Instruct senior field technicians on daily assignments which include contractual planned maintenance and emergency service work.
- Respond to customer inquiries for service and/or parts in a timely and professional manner (email, phone, portal, etc.).
- Efficiently create & communicate customer requested quotes and orders within the computer system.
- Create, assign, and process service work orders for technicians and service manager.
- Enter and maintain customer account information for service business.
- Interface with the parts warehouse and/or vendors on purchase orders and parts/components deliveries, including expedited processing for urgent requests.
- Weekly processing of technician time sheets and expenses.
- Working hours: 7:30AM until 4:30PM and additional hours as needed.
Skills, Knowledge and Expertise
- High school diploma or equivalent.
- 3-5 years of experience in a fast-paced customer support role, business to business strongly preferred.
- 3-5 years of experience performing service scheduling, order processing, and inside customer service to industrial customers strongly preferred.
- Experience handling difficult customers preferably in a service support role.
- Experience with Microsoft Outlook (email, calendar), Microsoft Teams, and work order software.
- Able to multi-task, prioritize, and work well under pressure.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Self-motivated with a strong sense of urgency.
- Strong organizational skills.
Benefits
- Eligible for healthcare benefits on Day 1 of employment:
- Medical, dental, vision, and prescription drug coverage
- Health Reimbursement Arrangement (shared cost deductible)
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
- Health Savings Account (HSA)
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
- Accident Hospital Indemnity
- Company-paid Short and Long-term Disability Insurance
- Pet Insurance
- Employer matched 401(k) saving plan (with Roth option)
- Weekly paycheck
- Generous paid holiday schedule (11 days per year)
- Paid time off (vacation + sick time)
- Learning & Development programs
- Employee Referral Bonus Program
- Tuition Reimbursement
EOE – Disability/Veterans