Management Analyst 3 bei Yakima Valley College, WA
Yakima Valley College, WA · Yakima, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Yakima
About the Department
Our Mission Statement:
As a federally designated Hispanic-serving Institution residing on the traditional homelands of the 14 Confederated Tribes and Bands of the Yakama Nation, Yakima Valley College cultivates equity and a culture of innovative and inclusive teaching and learning.Yakima Valley College serves all students holistically, supports all students’ learning goals, and fosters achievement within career and educational pathways.
We strengthen our communities by providing opportunities for personal enrichment, economic mobility, and sociocultural engagement.
The Campus Solutions Analyst & CRM Specialist is pivotal in supporting Yakima Valley College’s student information systems, including PeopleSoft Campus Solutions (ctcLink) and EAB Navigate (Yak Connect) or other student success/CRM software, by providing functional, technical, and business analysis expertise. This position primarily focuses on enhancing the student experience, process improvement initiatives, training, and development, and facilitating the implementation of new procedures and communications to ensure seamless enrollment and student services. Aligned with Yakima Valley College’s strategic plan, this role contributes to institutional goals by improving access, retention, and student success through efficient technology solutions, improved communications to students, and streamlined administrative processes. By enhancing student experiences and optimizing enrollment and advising systems, this position supports the college's commitment to equity, academic excellence, and operational efficiency.
This position is a liaison between department staff, IT teams, and project stakeholders, performing data analysis, communicating, and documenting requirements for business process enhancements and system changes. Reporting to the Vice President of Student Services & Enrollment Management, the Campus Solutions Analyst & CRM Specialist drives efficiency, accuracy, and an improved student experience across the college's operations.
This is a full-time, in person, classified position; the beginning salary is $5,011.00 a month for 40 hours per week, plus a full State benefits package.
Position Duties
POSITION RESPONSIBILITIES:
- Lead, direct, and manage project leadership efforts related to system enhancements that improve student satisfaction, enrollment efficiency, and service delivery.
- Monitor and assess compliance with federal and state regulations impacting student information systems, recommending necessary adjustments.
- Provide regular communications to project stakeholders and the broader college community regarding system updates and process improvements.
- Deliver status reports to the Director of Student Success Initiatives and Vice President of Student Services & Enrollment Management.
- Enhance student experiences by working closely with enrollment, advising, and financial aid teams to streamline processes, reduce enrollment processing times, and improve customer service.
- Perform and set up automated messaging for enrollment and retention within the student success software/CRM and/or ctcLink in coordination with the Enrollment Management Team, Community Relations, and other stakeholders.
- Serve as a functional and technical lead and subject matter expert for ctcLink and Yak Connect, collaborating with local and state resources to resolve issues and improve processes.
- Lead and participate in process improvement projects to optimize student services, enrollment management, and operational efficiency.
- Assist in data validation, integration, and system testing to ensure new processes and system enhancements function correctly.
- Work closely with Technology Services to develop security/access strategies, solutions, and database analysis tools.
- Prepare and deliver documentation and training materials to support system adoption and effective use across departments.
- Develop and facilitate training programs to ensure staff are well-equipped to support students effectively with ctclink and student success software.
- Provide technical support and troubleshooting for ctcLink and Yak Connect or student success software, working with Technology Services and SBCTC to resolve system issues.
- Develop and pull queries using SQL, PeopleSoft Query Manager, Yak Connect, or other Business Intelligence tools or student success software to analyze student success metrics and service effectiveness.
- Undertake other related duties as assigned, demonstrating flexibility and adaptability to changing work situations and workflows.
- Perform and set up automated messaging for enrollment and retention within the student success software/CRM and/or ctcLink in coordination with the Enrollment Management and Community Relations teams and other stakeholders.
- Collaborate with colleagues to develop and execute student enrollment and retention campaigns.
- Monitor analytics for communication campaigns using student success software/CRM, reporting results and collaborating with colleagues to continuously improve engagement with campaigns.
Minimum Qualifications
- Bachelor's degree in business administration, Higher Education Administration, marketing/communications or a closely related field from an accredited college or university or three years of experience conducting business process analysis, system administration, project leadership or a comparable combination of education and experience.
PREFERRED QUALIFICATIONS:
- Experience in higher education.
- Knowledge of ctcLink, EAB Navigate, or a CRM and Washington State-specific higher education policies.
- Functional leadership or Subject Matter Expert experience in PeopleSoft, including Hyperion and/or PeopleSoft Query.
- Proven experience in process improvement methodologies, project management, and organizational change management.
- Certification(s) in Project Management, Change Management, ITIL, Lean and/or Business Process Reengineering, or other directly applicable areas.
- Effectively communicate with students, faculty, and staff to drive improvements in customer service and student satisfaction.
- Use relational databases and develop queries, reports, and solutions to support data-driven decision-making.
- Plan, lead, and manage projects related to system enhancements and student service initiatives.
- Develop and execute communication campaigns in a CRM/student success software.
- Work collaboratively in a team environment and foster a culture of continuous improvement.
- Train and develop staff in system functionalities and best practices for student support.
- Manage multiple priorities and adapt to high-pressure situations in a fast-paced environment.
- Analyze, design, and implement business processes to support institutional goals and strategic initiatives.
- Higher education student services, including enrollment, financial aid, advising, and retention strategies.
- Business process improvement methodologies and strategies to enhance student experiences.
- PeopleSoft Campus Solutions (ctcLink) and EAB Navigate (Yak Connect) or other student success software/CRM functionalities and capabilities.
- Data analysis, reporting tools, and SQL for query development.
- Federal and state policies related to student records, data privacy, and enrollment compliance.
Other Qualifications
To apply for this position, you MUST submit a complete YVC Online Employment Application, and include the following REQUIRED attachments:
- A cover letter describing your interest and alignment with YVC's mission.
- A current resume (a resume will not substitute for the "work experience" section of the online application)
- Three (3) professional references(personal references do not count as professional)
- Unofficial transcripts for confirmation of degree (if minimum qualifications require a degree). The successful candidate will be required to submit official transcripts at time of hire.
- Certifications/Credentials as required for fulfillment of the minimum qualifications.
SUPPLEMENTAL INFORMATION:
Candidates invited for interviews may be required to complete a skills test.
Candidates may be subject to a Criminal History Background Check as a condition for consideration of employment.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."
Yakima Valley College does not discriminate against any person based on their race, color, creed, religion, national origin, sex, sexual orientation and/or gender identity, age, marital status, the presence of any sensory, mental or physical disability, the use of a trained dog guide or service animal by a person with a disability, honorably discharged veteran or military status, genetic information, or any other prohibited basis in admission, treatment, or participation in its programs, services and activities, or in employment. All inquiries regarding compliance should be directed to Alma Ramirez, Chief Human Resources Officer, Yakima Valley College, 1015 South 16th Avenue, Yakima, Washington, 98902; email [email protected]; telephone 509.574.4671.
Yakima Valley College's Annual Safety and Fire Report is available online at https://www.yvcc.edu/services/safety-security, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 509.574.4610.
Applicants with disabilities who require assistance with the recruitment process will be accommodated to the extent reasonably possible.
All positions are subject to funding.
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