Collection Officer bei Cornerstone CFCU

Position Summary:

To control losses to the credit union by ensuring the payments of loans according to schedule while providing the appropriate level of service to the member.  

Essential Duties and Responsibilities:

• Make personal contact as necessary and advisable and take appropriate action to arrange a satisfactory settlement of delinquent loans, VISA, and negative shares.
• Shall determine that guarantors or co-signers on delinquent accounts are promptly notified and continually notified of the status of a delinquent account.
• Consult with members requesting extension of loan payments and fill in required form for Director of Lending, Lending Manager, Lending Team Leader, Senior Loan Officer or Loan Officer.
• Provide information on delinquent accounts to authorized persons.  Works closely with local financial institutions in the collection of accounts.
• Responsible for periodically analyzing accounts “flagged” problem accounts to determine if change in status is warranted and recommendations for loan officer.
• Monitor member’s continued eligibility for continued credit lines, VISAs, Share Draft privileges, Share Draft Overdraft Protection, and EFT access.
• Determine proper execution of loan documentation affecting loan collectability.
• Complete Consumer Dispute Verifications.
• Post delinquent payments on loans, VISA and negative share accounts and transfer payments from shares to delinquent loans and VISA accounts when deemed necessary.
• Recommend legal action on delinquent accounts and repossessions to the collection manager.
• Make recommendation of small no cooperation accounts to be charged off to the Collection Manager.
• Responsible for skip tracing and attempting to locate new or alternate location information for delinquent members.
• Will assist with administrative duties as needed to support the Member Resolutions Team.
• Train other staff members.
• Adhere to safe work practices and procedures.
• Always represent the best interests of the Credit Union in words and actions.
• Complete all required training before or by the deadline.
• This position is deemed an essential position and must follow the essential employee requirements. 
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Deep understanding of how a credit union functions, and the value it brings to its member’s and
• community.  This includes understanding of what a Cooperative is, as that is the business models of all credit unions. 
• Has a thorough knowledge of products and services and educates members of their availability.
• Must have good organizational skills and problem solving abilities. 
• Must be able to counsel members on their financial problems.
• Must have thorough knowledge of Credit Union Lending Policies and Collection Policies and Procedures, as well as general knowledge of other departments.
• Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
• Employee must be able to communicate effectively (verbally & in writing) and generate grammatically correct written reports, letters, memorandums, etc.
• Employee must maintain a cooperative attitude with other employees and help to maintain the friendliest atmosphere possible in the credit union office.
• Must strive to render the best possible service to all the membership.  
• Must keep current with basic knowledge of all credit union programs and must thoroughly cross-sell all credit union products at every available opportunity.
• Must become a graduate of the Service Plus program and provide consistent high-quality and memorable service as outlined in the curriculum.
• Computer literate including Microsoft Office, Word and Excel.
• Employee will follow any instructions, and perform other related duties, as may be required by management.
• Excellent interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals, members and vendors.

Confidentiality:

Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.

Qualifications:

• High School Degree Required, Associates degree preferred. 
• Minimum of three (3) years of collections experience. 
• Experience within credit union, financial services industry or related strongly desired.
• Bondable upon initial employment and continue to be bondable throughout term of employment.

Physical Requirements:

The functions of the position usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others.

EOE Race/Sex/Vet/Disability
 Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
 Cornerstone CFCU is committed to diversity, and values the ways in which we are different