Division Aftermarket Manager bei Quality Equipment

We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working.  We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business.   At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Division Aftermarket Manager to join us in our Division 4 area.

Purpose:

Oversees and manages the Aftermarket business in assigned locations to achieve desired financial and operational objectives while maximizing profitability and exceptional customer experience. Ensures implementation of the aftermarket business plan, goals, budgets, and marketing plans. Assists with recruitment, staffing, and training of all Aftermarket employees for the branches within the assigned Division.

BASIC FUNCTIONS AND RESPONSIBILITIES

• Manages all employees directly reporting to the position including performing duties related to hiring, counseling, terminating, approving leave requests, recruiting, training/development, and performance reviews
• Responsible for execution and implementation of the Aftermarket Growth Plan and annual aftermarket budget
• Oversees execution of effective Aftermarket processes to ensure internal and external customer satisfaction
• Monitors annual Aftermarket goals and budget in alignment with the organization’s financial and operational objectives
• Works to resolve elevated customer issues within the Parts Departments & Service Departments for branches within the assigned Division
• Participates in the development and execution of the Aftermarket marketing plan (i.e. advertising, promotions) and monitors to ensure achievement of established goals
• Assists Aftermarket Director in the review of Aftermarket employee compensation plans and allocation of budget related to pay plans, salary increases, and bonuses
• Works with Parts Operations Manager to ensure that all parts inventory metrics are met and all parts processes are followed
• Works with Aftermarket Director to ensure that all service processes are followed and successfully executed
• Regularly visits branches within assigned Division in order to evaluate employee performance and ensure process compliance
• Identifies and communicates staffing needs in the service department to the Aftermarket Director. Works with the Parts Operations Manager on parts department staffing needs. When a position is approved by the Aftermarket Director, DAfM is responsible for oversight of filling open positions while assisting in interviews when necessary.
• Communicates Aftermarket related IT issues and needs to IT Department
• Makes recommendations to Aftermarket Director related to capital expenditures (i.e. forklifts, vehicles, computers, etc) as part of Fixed Asset Budgeting process
• Assists with, and sometimes facilitates, regular staff meetings with parts & service personnel
• Works with Aftermarket Director & John Deere TCSM on special allowance requests
• Participates in performance groups and advisory groups as required
• Other tasks as required relative to parts & service operations

EXPERIENCE, EDUCATION, SKILLS, AND KNOWLEDGE

• 4+ years experience working in Service and/or Parts Department operations
• 4+ years experience managing Service and/or Parts Department operations
• Ability to use standard desktop applications such as Microsoft Office and internet applications
• Familiar with John Deere and competitive products
• Ability to write and speak effectively to individuals and groups
• Ability to analyze and interpret internal reports and financial statements
• Must possess advanced understanding of financial principles relative to Parts and Service Department operations
• General understanding of basic accounting principles
• Understanding of general Human Resources principles and employee management
• Associates degree or equivalent experience required; bachelor’s degree preferred

PHYSICAL DEMANDS

• Weight Requirements: Lifting up to 75 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time
• Visual: Working with smartphone or smartphone devices and manuals
• Driving: Regularly – Short and long distances
• Travel: Occasional - overnight travel and overnight stay required
• Dexterity: Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development.  Our goal is for our employees to reach their full potential.