Project Coordinator bei Granite Telecommunications, LLC

General Summary of Position:

Schedule and support field technicians via email and phone calls to dispatch service calls to customer sites. Work with internal teams and systems to communicate progress and escalations.  Field and triage customer calls to help begin resolution process immediately.

Duties and Responsibilities:

• Work 20-30 tickets per day
• Manage techs in the field and assist with resolution of issues
• Track and upload deliverables
• Manage small projects and rollouts
• Work closely with internal Granite teams

Required Qualifications:

• Excellent PC skills (Microsoft Office)
• Typing skills are a MUST
• Excellent communication skill (written and verbal)
• Ability to multitask and follow issues through to completion
• Decision making skills
• Superb Attention to Detail
• Ability to solve problems creatively

Preferred Qualifications:

• Service Dispatch/Scheduling experience
• Project Management/Coordination experience
• Customer phone call experience