IT Administrator bei risk3sixty

Description

Overview

We are seeking an IT Administrator with a strong technical foundation, initiative, and an ability to work both independently and collaboratively with key stakeholders. In this role, you’ll be hands-on with a broad range of responsibilities including maintaining secure, resilient office infrastructure (network and AV), managing M365 and endpoint solutions, supporting a variety of SaaS platforms, and providing day-to-day support for users across Windows and macOS environments. This role will play a key part in ensuring system reliability and security for our consultants, engineers, and organizational leadership. This position offers an ideal opportunity to take the next step in your career and grow with an elite boutique firm environment, based in Roswell, GA. The firm offers a hybrid work environment, but this position requires an on-site presence at least three days a week. 

Requirements

Core Responsibilities

• Systems and Network Management. 
• Configure and manage computer endpoints for employees utilizing MDM tools. 
• Configure and manage user accounts, network access, and email setup. 
• Perform regular maintenance, updates, and backups across IT systems.
• Troubleshoot hardware/software issues on Windows devices, macOS devices, and peripherals 
• Support cybersecurity practices and participate in Information Risk Council meetings. 
• Manage and monitor Wi-Fi, endpoint management systems (MDM and EDR), and SEIM events. 
• Maintain and configure Microsoft 365 applications. 
• Support SharePoint site management, Jira Service Desk, and Confluence. 
• Manage IT asset lifecycle: warranty tracking, refresh planning, and disposal. 

Technical Support

• Serve as the first line of support for all service desk tickets and IT issues. 
• Support local and remote employees. 
• Own the technical onboarding/offboarding processes include technology and documentation. 
• Troubleshoot MDM issues. 
• Oversee procurement, licensing and lifecycle of IT assets.   
• Facilitate IT support for firm meetings and events. 
• Occasionally assist with facilities management to include building access and kitchen/package management as appropriate. 

Documentation and Training

• Create and maintain IT policies, SOPs, and knowledge base articles. 
• Train employees in IT procedures, security best practices, new technologies, etc. 
• Document all IT activities in Jira, Jira Service Management, and Confluence.  

Qualifications

• 3+ years of IT support experience (Tier I and II) 
• 2+ years IT administration experience, with a focus in managing and troubleshooting Microsoft Office 365 environments 
• Ability to work in-office up to four days per week  
• Exemplify a positive attitude and strong work ethic with a commitment to teamwork and professionalism 
• Strong understanding of Microsoft Office 365 services, including Exchange Online, SharePoint Online, Teams, Azure AD, Endpoint Manager, and Compliance, and Defender 
• Familiarity with PowerShell scripting for Office 365 administration 
• Familiarity with Kandji and/or JAMF endpoint management 
• Proficient in Windows, Linux, and Mac operating systems 
• Knowledge of network protocols, such as TCP/IP, DNS, and DHCP 
• Experience installing, configuring, and managing network hardware, including routers, switches, and wireless access points 
• Experience prioritizing multiple projects within a fast-paced team environment which requires strong communication skills 
• Must provide minimum authorization to work in the United States  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer 
• Occasionally work at heights and from ladders 
• Reach and stretch to place heavy objects into position 
• Manipulate small wires and objects with hands 
• Regularly lift up to 50 pounds at times 

Disclaimer: Risk3sixty reserves the right to change job duties at any time, and the job description is not designed to cover every requirement of this job.   

Date Reviewed: 9/24/2025