Spa Lead - Spa Aquae - Full Time bei JW Marriott Las Vegas Resort & Spa

SKILLS/QUALIFICATAIONS:

• Strong customer and associate relation skills
• Strong communication skills (verbal, listening, writing)
• Knowledge of basic sanitation requirements
• Good presentation and platform skills
• Strong organization skills
• Ability to use standard software applications and hotel systems
• Understanding of spa equipment and routine maintenance needs
• Effective decision-making skills
• Knowledge of overall hotel operations as they affect department
• Ability to effectively manage labor productivity
• Strong organization skills
• Ability to use standard software applications and hotel systems
• Strong problem-solving skills
• Strong consensus building skills
• Strong analytical skills
• Effective conflict management skills
• Good training/facilitator skills
• Knowledge of purchasing, inventory controls, supplies and equipment
• Understanding of competitive market
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

REQUIRED CERTIFICATE/LICENSE:  

MAJOR JOB DUTIES:  Duties include, but are not limited, to the following:

• Assists the Spa Manager in managing the day-to-day operations of the spa.
• Assumes the responsibilities of the Spa Manager in his/her absence.
• Ensures all associates have the proper supplies, equipment and uniforms.
• Helps to ensures all spa equipment is in good condition and receives regular maintenance, e.g., fitness equipment, sauna, steam room, hot & cold plunges, hydrotherapy pool, steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, etc.
• Maintains cleanliness of spa and related areas and equipment.
• Ensures the spa areas are safe and secure for both guests and associates.
• Understands and complies with all loss prevention policies and procedures.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service.  Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
• Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts.  Participates in an on-going associate recognition program. 
• Adjusts staffing and services to meet customer demand and budget expectations.
• Schedules according to business demands and assists Spa Manager for tracking of associate time and attendance.
• Helps to ensure cash control policies are in place and followed by all spa team members.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a spa and salon environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.   A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Requires lifting items weighing up to 25 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals