Shop Service Supervisor- HOLT CAT- San Antonio bei Holt CAT
Holt CAT · San Antonio, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in San Antonio
Job Description: This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication on a daily basis with the Manager about schedule and job/turnaround time and schedule workload between departments and salespeople.
- Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
- Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
- Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
- Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
- Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.
- Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.
Qualifications:
A qualified candidate must have the following skills or abilities:
- Minimum 5 years of shop repair and troubleshooting experience.
- Previous supervisory or leadership experience is highly desired.
- Must have GED or High School diploma.
- Must be proficient with computers. (Excel, Word, Outlook)
- Must be a well-organized, thoughtful, and self-motivated person with good people skills.
- Must be able to hours of the position which are 6:30 AM – 5:00 PM – Monday – Friday. Occasional additional hours as required.
- Must have a steady employment history.
- Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
- Must have a valid drivers' license.
- Must be able to obtain a forklift license within 30 days of employment.
- Ability to frequently reach, bend, walk, etc.
- Able to stand for extended periods of time.
- Excellent attention to detail and accuracy required.
- Must be capable of working in a fast-paced environment.
- Must be highly organized and have excellent attention to detail.
- Must have excellent attendance and work performance.
- Must be self-motivated with a high commitment to completing tasks in a timely manner.
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