• Job Title: IT Administrator
• Work Location: In-person, Ferndale, WA
• Employment Type: Full-time
• Employment Status: Exempt, salaried
• Visa sponsorship is not available for this position.
• Must reside in the United States.
• We are not accepting applicants for remote workers in California, Illinois, and New York at this time.

• $94,185 to $127,910 annually

Role Overview:

1. User Support & Troubleshooting:
   • Serve as a frontline resource for hardware and software support across the organization.
   • Interact with staff using support tickets, phone, messaging, and remote tools in a professional and friendly manner.
   • Diagnose and resolve issues related to workstations, mobile devices, printers, applications, and connectivity.
   • Document solutions and contribute to internal knowledge base content.
2. System Support & Administration Assistance: The IT Administrator will be a global administrator for various IT platforms, including, but not limited to:
   • Support IT Administrators in configuring, deploying, and maintaining IT hardware and software systems.
   • Assist in:
     • User account setup and access permissions.
     • Software and OS patching.
     • Asset tracking and equipment inventory.
     • Managing Microsoft 365 tools (Teams, Outlook, SharePoint, etc.).
     • Updating technical documentation and checklists.
3. Security & Compliance Support:
   • Help implement and support basic cybersecurity practices including:
     • Multi-factor authentication (MFA).
     • Device security policies.
     • Routine audits and updates.
4. Collaboration & Development:
   • Work with IT and Security team members to improve processes and provide input on improvements to systems and user experience.
   • Participate in team projects and initiatives to enhance IT and Security service delivery.

• Associate of Science in IT, Security, or a related technical field required. Bachelor of Science is preferred.
• At least one certification in a related area, such as Net+, Sec+, A+, CySA+.
• Minimum 3 years of experience related to user, hardware, and global administration in an enterprise environment.
• Advanced user of Windows, Apple, and Android hardware and operating systems.
• Experience with Microsoft 365 Admin tools or Azure/Intune environments.
• Exposure with network troubleshooting, basic configuration (wired and wireless), and firewalls.
• Exposure to device or identity management platforms.

• Proficient in Office 365’s Outlook, Word, & Excel
• Clear and effective communicator, verbally and written.
• Comfortable leading calls to bring clear understanding to problems and the desired outcome.

• Successfully pass background check for cybersecurity access requirements.

• Candidate will be responsible for reviewing policies and procedures related to cybersecurity and those relevant to the functions of their role.
• Candidate is expected to maintain a cybersecure work environment.

• Must be able to sit and stand for extended periods of time.
• Must be able to lift a minimum of 25 pounds.
• Must be able to use hands to type, handle products, tools and navigate a computer keyboard.
• Must be able to view computer screen for extended periods of time.
• Specific vision abilities required by this job include close vision and distance vision.

• Medical, Vision, Dental Insurance
• Health Savings Account with Employer contributions
• 401(k) with Employer match
• Short-term & Long-term Disability Coverage
• Accidental Death & Dismemberment Coverage
• Life Insurance Coverage
• 80 hours of Paid-Time-Off annually
• Eight paid holidays per year
• All other benefits required by applicable law