PC Systems Specialist, Intermediate bei Georgia State University

PC Systems Specialist, Intermediate

Georgia State University

University Library

Digital Library Services (Atlanta)

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience.  As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year.  As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance.  For additional information about the Georgia State University Library, visit library.gsu.edu.

Digital Library Services is seeking to hire a PC Systems Specialist, Intermediate, on a full-time basis at our Atlanta campus. The scope of the responsibilities will include these essential duties, but is not limited to the following:

• Troubleshot and maintain computer hardware.

• Uses software imaging and software deployment tools to install and update OS and applications on Windows and Mac computers.

• Documents the maintenance conducted on hardware and software.

• Participates in the annual computer cycle refresh program for the library.

• Provides technical support for audio/video and other specialized hardware as needed (e.g. classroom A/V, Virtual Reality rooms, Multimedia Production rooms, etc.).

• Provides technical support for users of Windows and Mac computers throughout the library. Responds to help desk tickets.

• Creates service requests with vendors for the repair of in-warranty computer hardware.

• Trains and advises faculty and staff users on new hardware and/or software.

• Maintains and updates custom configurations on Library specialty applications such as self-checkout machines, Pharos release, and quick print stations, ALMA staff printer configurations, visitor management system(s), etc.

• Hires, trains, and supervises student assistants.

• Consults on hardware and software selection in support of new initiatives and emerging technologies introduced into the library environment.

• Interacts with campus technology staff and external vendors to maintain product and system knowledge.

Minimum Requirements:

• Bachelor's degree and two years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Knowledge of computer maintenance, installation, troubleshooting, practices, and equipment.

• Knowledge of Windows and Mac workstations.

• Ability to communicate effectively and work well in a team environment.

• Ability to multitask and use independent judgment.

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