Director - SUB Events & Guest Services bei Texas Tech University
Texas Tech University · Lubbock, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Lubbock
Position Description
Directs, plans, coordinates and supervises the operations and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgement.
Travel Required
Up to 25%
Major/Essential Functions
1. Event Management & Campus Engagement
- Provides strategic oversight for university-wide events including VIP events, departmental programs, student organization events, orientation/recruitment (RRO/RRC), conferences, and camps.
- Directs scheduling and use of SUB space for academic and classroom needs.
- Collaborates with university partners to ensure events align with institutional mission, branding, and operational standards. Develops policies, procedures, and support structures to ensure safe, efficient, and high-quality event execution.
- Oversees daily operations and scheduling of all reservable Student Union Building (SUB) spaces including the Allen Theater, meeting rooms, common areas, organizational lockers, outdoor spaces, and games area.
- Oversees audiovisual (AV) technology for meeting rooms, Allen Theater, and common spaces.
- Serves on the Grounds Use Committee, ensuring responsible stewardship of SUB and adjacent campus event spaces. Implements systems and processes for equitable and efficient allocation of facilities.
- Ensures spaces are maintained to meet safety, accessibility, and quality expectations.
- Directs information services including Info Desks and front office staff.
- Oversees the SUB Building Ambassador Program partnership, creating a welcoming, customer-focused guest experience. Implements service training and accountability standards for frontline staff to support students, visitors, and external partners. Ensures consistent delivery of high-quality customer service that enhances the student and guest experience.
- Provides leadership and supervision for student staff including Building Managers, SetUps Crew, Info Students, and Allen Theater Crew. Ensures student staff receive effective training, mentoring, and professional development opportunities. Oversees scheduling, training, and performance evaluation of all area student employees.
- Builds a student leadership culture that supports career readiness, teamwork, and service excellence.
Grant Funded?
No
Pay Basis
Monthly
Schedule Details
travel and overtime as needed
Work Location
Lubbock
Preferred Qualifications
Master's degree in Higher Education, Restaurant, Hotel & Institutional Management, or similar field preferred but not required. At least 5 years of experience in higher education, the service and hospitality industry or similar field plus management experience of high performing teams in a related field.
Department
Student Union and Activities
Required Attachments
Cover Letter, Professional/Personal References, Resume / CV
Job Type
Full Time
Shift
Day
Required Qualifications
Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.
Does this position work in a research laboratory?
No
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
Job Family
Facilities Operations
Job Sub Family
Events Operations
Knowledge, Skills, and Abilities
Knowledge:
- Comprehensive knowledge of event planning and execution for a wide range of audiences, including VIPs, students, departments, and external clients.
- In-depth understanding of facility scheduling, space management, and operational logistics within a student union or campus environment.
- Strong working knowledge of customer service standards and guest experience principles in higher education or hospitality settings.
- Familiarity with audiovisual (AV) systems, venue technology, and technical support for events.
- Understanding of campus policies, accessibility standards, risk management, and compliance related to event operations and facility use.
- Strategic planning and project management skills, with the ability to lead multiple, high-profile events and initiatives simultaneously.
- Advanced interpersonal and communication skills for collaborating with students, staff, faculty, leadership, and external partners.
- Strong supervisory and team development skills, particularly with student employees in leadership and operational roles.
- Proficiency in event management software, room scheduling systems (e.g., EMS), Microsoft Office Suite, and digital communication tools.
- Skill in developing policies, training programs, and operational procedures that improve service quality and operational efficiency.
- Ability to lead a complex, service-oriented operation with a focus on excellence, inclusivity, and alignment with institutional mission.
- Ability to make data-informed decisions related to event success, space utilization, and guest service performance.
- Ability to respond calmly and effectively to changing priorities, unforeseen challenges, and high-pressure event situations.
- Ability to cultivate a welcoming and inclusive environment that enhances the student and guest experience.
- Ability to build and maintain cross-functional partnerships that advance the use of campus facilities and promote community engagement.
Annualized Pay Range
$48,000 - $63,700 - $78,400
Hourly Pay Range
$23.08 - $30.62 - $37.69
