Desktop Support Specialist- Nashville TN- Onsite bei Lucent Health

About Lucent Health 

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers. 

Company Culture 

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health. 

Honest 

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical 

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking 

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked 
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Summary: 

The Desktop Support Specialist plays a crucial role in providing hardware and software support to end users across the organization. This individual will be responsible for troubleshooting end-user hardware/software issues, user adds/moves/changes and hardware configuration, including documentation of work performed in the ITSM helpdesk tool. The position will be located on-site in Nashville, TN.  

Responsibilities: 

• Responding to end user help desk requests for hardware/software support in a timely manner.
• Maintaining and improving laptop imaging/configuration processes.
• Configuration & Delivery of end-user laptops, desktops and peripherals
• User account provisioning and decommissioning
• Configuration and troubleshooting of end-user VPN connections.
• IP telephony account maintenance and basic troubleshooting.
• Installation and support of local and network printers on end-user workstations.
• Maintaining accurate hardware inventory and communicating equipment needs.
• Assisting end users with the setup of mobile devices for Microsoft Outlook and Authenticator applications.
• Documentation of processes and/or problem resolution steps, including recording tasks performed in the ITSM software. 

Qualifications:: 

• A professional, customer-first attitude with excellent written/verbal communication skills.
• A strong technical aptitude and desire to learn new technologies.
• Experience supporting Microsoft Windows devices on a business/corporate network.
• Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, laptops, desktops, and mobile devices.
• Knowledge of PC hardware and software installation and configuration.

Preferred skills/qualifications: 

• CompTIA A+/Network+/Security+ certification
• 1-2 years of prior experience in a helpdesk or desktop support capacity including support of remote users, VPN
• Experience with Active Directory, VMware, Citrix, 8x8, or Office 365 
• Prior healthcare experience and/or HIPAA knowledge are a plus.

Equal Employment Opportunity Policy Statement 

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.