- Senior
- Optionales Büro in Bentonville
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
ATTN: READ BEFORE APPLYING - Job is located in Bentonville, AR, and is 5 days a week, onsite at the client's office. This is a NiCE position, but sitting at a client's facility.
Senior Solutions Engineer (Professional Services & Software Engineering)
At NiCE CXone, we’re looking for a Senior Solutions Engineer who thrives at the intersection of business needs and technical execution. This role combines the consultative skills of a Technical Account Manager who is skilled at Requirements Gathering as well as hands-on expertise of a Software Engineer. You’ll partner closely with customers and internal teams to gather requirements, translate them into actionable solutions, and script/develop the work needed to deliver measurable business value as well as ensure successful operation support.
You’ll be a trusted advisor and a technical problem-solver, shaping how our platform supports complex customer environments while ensuring every solution is scalable, reliable, and well-documented.
A Typical Day Might Include:
- Meeting with customers and internal stakeholders to gather, analyze, and document detailed business requirements.
- Translating requirements into solution designs, workflows, and technical documentation.
- Developing, scripting, and configuring custom solutions to extend the capabilities of the NiCE CXone platform.
- Collaborating with Product, Engineering, and Professional Services teams to ensure alignment between customer needs and technical execution.
- Troubleshooting complex issues and providing clear, actionable resolutions.
- Documenting solutions, processes, and scripts for future reference and scalability.
- Supporting user acceptance testing (UAT) and ensuring successful deployment into production.
- Staying up to date with platform capabilities and industry best practices to proactively recommend enhancements.
- Acting as a mentor to junior engineers and consultants, modeling best practices in requirement gathering and solution delivery.
- Client enablement and transition to successful operation support models
You’ll Thrive Here If You Have:
- A Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- 5+ years of experience in a hybrid role spanning software development, scripting, or professional services.
- Strong skills in requirement gathering, process documentation, and solution design.
- Hands-on experience with scripting languages such as Python, JavaScript, or NodeJS.
- Familiarity with cloud platforms (AWS, Azure) and enterprise software environments.
- A consultative mindset with excellent communication and problem-solving skills.
- A track record of translating business requirements into technical deliverables.
- A proactive, ownership-driven approach to customer success.
Bonus Points If You Have:
- Experience working with contact center or customer experience technologies.
- Exposure to IVR scripting, telephony integrations, or workflow automation.
- Knowledge of testing practices such as UAT, regression, or integration testing.
- Account Management Experience
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
