Collections Team Lead (in office Grand Rapids) bei Stenger & Stenger

About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Innovation
• Teamwork
• Performance
• Excellence 

About the Role:

We are seeking a dynamic and results-driven Collections Leader to support our team of collections specialists. This role is responsible for assisting the day-to-day operations of the collections department, taking calls for priority clients, mentoring newer agents, and assisting other agents by answering questions. The ideal candidate has strong leadership skills, deep knowledge of credit and collections best practices, and a customer-centric approach to debt recovery.

Key Responsibilities:

• Handle collections calls, focused primarily on priority clients (5.5 Hours)
• Assist other agents and answering questions in the Teams rooms (2.5 Hours)
• Assist with collection strategies to reduce ABR and increase collections
• Handle complex or escalated collection issues and negotiate repayment plans
• Ensure compliance with all internal policies and external regulations (e.g., FDCPA, GDPR).
• Recommend process improvements and automation opportunities to streamline collections operations.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (preferred).
• 3–5+ years of experience in collections
• Strong knowledge of collection laws and regulations.
• Excellent communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office and familiarity with collections software (e.g., SAP, Oracle, Salesforce, or other CRM/ERP systems).
• Analytical mindset with strong organizational and time management skills.