Homeoffice Transition Support Services Consultant bei Zenefits Technologies Private Limited

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 
 
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

A Brief Overview
The Transition Support Services Consultant is a strategic partner with sales consultants and prospects during the sales process. The role serves to uncover the complexities of the sale, serve as an escalation point to work with internal teams, and ensures the correct expectation with the prospect are set as they transition to a customer. The Strategy Consultant specializes in reducing time to close, minimizing gaps in the sales process, and setting up the prospects for transition to a smooth on-boarding experience. 

What you will do

• Leads multiple prospective clients at a time through TriNet’s sales process including, but not limited to product selection, benefit selection, and funding methods.
• Works cross-functionally throughout TriNet to remove barriers and blockers in support of the sales/prospecting process.
• Acts in a strategic role to understand the prospect’s business needs, recommend business solutions, and address questions to ensure a transparent process.
• Analyzes the prospective client’s business to determine efficient configuration of TriNet’s solutions.
• Serves as consultants on behalf of customer experience organization providing on-demand strategy support for the entire sales organization when prospect facing needs arise; by phone, by video, by email and in person (once RTO resumes). We interface with sales and prospects at any stage of the opportunity. Topics can cover payroll, benefits, customer interaction model, EPLI, W/C, etc.
• Drives excellent partnerships with internal and external stakeholders throughout the sales process.
• Effectively assists with the transition of the client to the Customer Transitions Onboarding team and the CX teams.
• Maintains a detailed knowledge of the company's core products and services, as well as strategic service offerings.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree or equivalent experience preferred 

Experience Qualifications

• Typically 3+ years Consultative or Account Management experience preferred 
• Typically 1+ years Sales Support and Implementation experience preferred 

Skills and Abilities

• Solid knowledge and understanding of both state and federal employment laws. (Intermediate proficiency)
• Knowledge and solid understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired. (Intermediate proficiency)
• Knowledge of and ability to apply excellent customer service and consultative practices. (Intermediate proficiency)
• Excellent interpersonal, verbal, and written communication skills with the ability to effectively work with people at all levels. (Advanced proficiency)
• Solid account management skills with a strong customer focus. (Intermediate proficiency)
• Solid presentation and facilitation skills. (Intermediate proficiency)
• A proven commitment to high professional ethical standards and a diverse workplace. (Advanced proficiency)
• Ability to adapt to a fast-paced and constantly evolving business and work environment remaining organized and balancing multiple priorities. (Intermediate proficiency)
• Proficient in Microsoft Office Suite. (Intermediate proficiency)
• Ability to work and collaborate with other team members to work towards achieving company goals. (Intermediate proficiency)

Licenses and Certifications

• PHR or SHRM-CP preferred or
• Certified Associate in Project Management (CAPM) preferred or
• Certified Payroll Professional (CPP)-APA preferred or
• Certified Project Management Professional (PMP)-PMI preferred 

Travel Requirements
Minimal

Work Environment

• Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. 

The salary range for this role is $51,400.00 to $104,800.00. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. 

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. 

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program.  Please click the following link for detailed information about our benefits offerings:  https://www.trinet.com/documents/blt5b61a1040aae1904 

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation. 

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