Claims Administrator bei Ports America

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it’s on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don’t just move cargo; we drive the nation’s economic engine!

Summary: We are seeking a Claims Administrator to join our claims department. In this role, you will provide essential administrative support by managing non-compensatory claim files (medical only, with no time loss) as well as handling liability and cargo damage files. Your attention to detail and organizational skills will be crucial in ensuring efficient claims processing

 Essential Duties:

• Use of claim system to set up and adjust claim files
• Administrative support and help desk for in house claims system
• Written and verbal communication with medical, legal and governing agencies and internal operations and claims personnel
• Claim intake and initial investigation and interview with claimants and key personnel and witnesses
• Daily written and verbal communication with union employees and non-employed individuals filing claims
• Ensuring statutory compliance with US Department of Labor filings and timelines and tort statutes
• Research, information gathering regarding claims
• Establish claim files electronically
• Maintain and update claims filings
• Maintain up to date claim diaries and notes within claims management system
• Review and audit medical bills, repair invoices, and claim filings
• Prepare outgoing correspondence
• Review files, records, and other documents to obtain information to respond to requests
• Gather data, compile information, and prepare reports
• Maintain spreadsheet and in house claims system for record keeping and analysis
• Work directly with claims manager remotely to handle all aspects of claims support through completion of claim file

Minimum Requirements (Education, Experience, Certifications):

• Minimum of a high school diploma or GED
• Claims office background 1+ years

Preferred Qualifications

• Longshore or Maritime claims administration of equivalent insurance industry
• Excellent computer skills including all Microsoft Office suite with intermediate Excel and Word
• Excellent communication skills
• Well organized,  attention to detail
• Ability to work efficiently and resourcefully with minimal supervision
• Work effectively with remote staff

Working Conditions:       

• General office environment

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. 

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.  

PAY Transparency if applicable:

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at [email protected].  

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.