Homeoffice eSimplicity - Program Manager bei eSimplicity

About Us:

eSimplicity is modern digital services company that work across government, partnering with our clients to improve the lives and ensure the security of all Americans—from soldiers and veteran to kids and the elderly, and defend national interests on the battlefield. Our engineers, designers and strategist cut through complexity to create intuitive products and services that equip Federal agencies with solutions to courageously transform today for a better tomorrow for all Americans.

Purpose and Scope: 

We seek a Program Manager to lead a group of 4-5 agile teams in delivering high quality software that delivers strong business value to our customer and features end users will find intuitive and easy to use. The Program Manager will lead a group delivering a customer value stream that is part of a wider portfolio of integrated components and modules within the healthcare technology sector. This role is ideal for a leader who combines a strategic mindset with practical, hands-on management skills. The successful candidate will be experienced in driving program outcomes that align with client needs and organizational goals, particularly in environments involving Salesforce implementations and CMS agency engagements. 

Responsibilities: 

• Work with the Program Director and other Program Managers to deliver the product roadmap, understanding internal and external dependencies, legislative deadlines, timelines, and priorities. 
• Performance management and development of direct reports 
• Manage all facets of the program (including development, security and operations), emphasizing modernization and efficient data management in healthcare. 
• Manage risks. Understand the risks tracked at the individual team level, identify and mitigate risks at the group level, and escalate risks above the group level, as necessary. 
• Provide inputs and support for administrative tasks on program, including financial forecasts and other reports, as well as managing relationships with subcontractor team members and their companies. 
• Lead the team in providing exceptional program delivery, optimizing velocity, defect rates, and quality, as well as fully meeting customer and end-user needs. 
• Track and report on performance through the Quality Assurance Surveillance Plan (QASP), performance metrics, Objectives and Key Results (OKRs), and project outcomes to demonstrate successful program delivery. 
• Develop a strong, trusting relationship with customer stakeholders. Seek to understand the customer’s mission, vision, priorities and objectives, and ensure that program activities align with them. 
• Manage scope and schedule including monitoring activities on the current contract, resource needs estimation, project initiation and project execution.  
• Help to create a culture and environment that inspires team members to produce and results in program delivery that is cohesive and collaborative.
  Establish and codify delivery and operational processes & support the success of the day-to-day operations and delivery. 
• Regularly monitor processes and procedures to identify areas for improvement, and drive transformational changes from a business, people and process perspective, effectively creating new behaviors where needed. 
• Champion innovative approaches and process improvements, enhancing program performance. 
• Facilitate resolution of production issues & necessary follow-ups, including recommendations for work prioritization. 
• Support Program Leadership with training and onboarding activities  

Required Skills: 

• Strategic Agility: Capacity to anticipate and adapt to industry shifts, maintaining a focus on both long-term objectives and immediate execution.  Candidate should be process and metrics-oriented, and able to analyze data and adjust projects and timelines based on the analysis results 
• Change Leadership: Aptitude for steering teams through change, ensuring program consistency and team engagement.  
• Collaborative Leadership: Proven ability in nurturing and leading diverse teams, instilling a culture of creativity and responsibility.  
• Financial and Contractual Insight: Ability to execute planning cycles and strong risk mitigation  
• Communication: Candidate must possess strong verbal and written communication skills, acting as a coordinator between initiatives and stakeholders.  
• Ability to be “Hands-on”: Adequate understanding of technical environment, agile concepts, software development and data analytics to assess team’s performance, make decisions, and support team members.  

Required Qualifications: 

• All candidates must pass public trust clearance through the U.S. Federal Government. This requires candidates to either be U.S. citizens or pass clearance through the Foreign National Government System which will require that candidates have lived within the United States for at least 3 out of the previous 5 years, have a valid and non-expired passport from their country of birth and appropriate VISA/work permit documentation.
• 5+ years of experience in IT consulting, including extensive experience in agile project/program management within the federal healthcare sector.  
• A track record of managing substantial healthcare IT programs.  
• Knowledgeable in Medicare, Medicaid, and broader healthcare regulatory frameworks.  
• Dedication to healthcare innovation and excellence in program execution.  
• Effective communication skills for engaging and influencing diverse stakeholder groups.  

Desired Qualifications:  

• CMS and Healthcare Expertise: In-depth knowledge of CMS regulations and experience with complex healthcare projects. 
• Salesforce Implementation: Experience in implementing Salesforce solutions in healthcare settings, demonstrating an understanding of the platform's capabilities and how it can be leveraged to meet healthcare objectives. 
• Agile: Deep knowledge and experience of working in Agile Scrum and SAFe in the federal sector. 
• Business acumen and an entrepreneurial mindset, with a flair for identifying growth opportunities in healthcare.