Transit Operations Supervisor bei City of Charlottesville, VA

About the Department

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Position Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

• Plans, schedules, manages, monitors, and directs work performance of assigned staff, providing input and/or assisting in decisions related to hiring, disciplinary actions, performance evaluations, and staffing adjustments, in accordance with established personnel policies and procedures. 
• Monitors employee performance and compliance with safety standards by reviewing time records, GPS data, bus and facility video footage, direct observation, and communication with staff to ensure duties are performed safely and efficiently.
• Supervises daily transportation operations and personnel, ensuring efficient and effective service delivery.
• Identifies, resolves, and proactively addresses performance and operational issues.
• Enforces Department and City policies and procedures, regulations for safety and quality. 
• Participates and assists in establishing and maintaining department-wide goals and objectives.
• Ensures operators meet uniform and equipment standards, and hold appropriate licensing, training, and certifications.

• Serves as the primary point of contact for stakeholders.
• Assists assigned staff in maintaining a clean and safe work environment.
• Communicates operational information (e.g., traffic conditions, vehicle issues, passenger concerns) with operators, supervisors, and dispatches via two-way radio or phone. 
• Responds to accidents/incidents, following established procedures and completing post-accident investigations and documentation.
• Identifies potential safety hazards and reviews preventable accidents/incidents to provide feedback for drivers to be incorporated into daily operations, procedures, and training.
• Assists with the development and implementation of policies and procedures, forms, and training documents.
• Operates a transit or school bus and/or support vehicle, as needed, at times securing a wheelchair safely.
• Performs all requirements and has knowledge of Department of Transportation and Federal Transit Administration requirements for transit bus operation and VA State School Bus requirements.
• Supports departmental goal to provide dependable, efficient, and safe transportation service.
• May be assigned to maintain and facilitate hiring process within online tracking system. 
• May be assigned responsibility for the collection and analysis of data to produce required and ad hoc annual and periodic reports and to determine departmental efficiencies.
• May be assigned to develop, evaluate, and implement routes and schedules.
• May be assigned to develop and conduct new-hire, pre-service, and in-service training programs.
• May be assigned responsibility for monitoring the operational budget and making recommendation budgetary needs.

• Subject to being called back to work to the City in emergencies, to include adverse weather and road conditions, accidents, serious incidents, or as needed to provide necessary services to the public. The employee must have the ability to be contacted and respond based on Departmental guidelines.
• Responsible for appropriate use and maintenance of City equipment, tools, and other resources, including work time.
• Regular and reliable attendance

• Performs additional duties to support operational requirements as apparent or assigned.

Minimum Qualifications

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Associate degree or some college-level coursework in business administration, management, public transportation, or similar area AND two (2) years of directly related experience in bus transportation operations.

• High School diploma or GED AND three (3) years of directly related experience in bus transportation operations.

• Five (5) years of directly related experience in bus transportation operations.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

• Some supervisory, training, or operations experience in the bus transportation field preferred.

• Required to successfully pass a pre-employment background check, pre-employment drug screen (DOT), pre-employment DMV driving record review, and industry-specific post-offer physical exam.
• Possession of a valid appropriate driver’s license issued by the Commonwealth of Virginia or ability to obtain one by employment start date and maintain an acceptable driving record in accordance with City criteria.
• Required to possess a Class B Virginia Commercial Driver’s license with passenger, school bus, and air brake endorsement within ninety (90) days of employment start date or promotion date.
• Satisfactory completion of a Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse Query may be required.
• Subject to Federal DOT drug and alcohol testing regulations.
• Possession of or ability to acquire City of Charlottesville Basic and Advanced Supervisory Training courses within twelve (12) months of employment or promotional start date.

• Required to successfully complete the Virginia Department of Education training curriculum.
• Required to successfully pass the EB.001 School Bus Driver Application for Physician Certificate annually.
• Required to successfully pass Tuberculosis (TB) testing.
• May require possession of or ability to acquire CPR and First Aid certifications within three (3) months of start date.
• Required to possess or acquire School Bus Trainer Certification within six (6) months of start date.

• Thorough knowledge of traffic rules and regulations and of the geography of the service area, including federal, state, and local traffic laws applicable to transit operations.
• Thorough knowledge of Charlottesville’s transit routes and all transit procedures to ensure efficient navigation.
• Thorough knowledge of dispatch and communication procedures, including the use of two-way radios and other equipment.
• Thorough knowledge of internal and external resources available when addressing challenges and improving service delivery.
• Thorough knowledge of federal, state, and local laws and regulations pertaining to the division’s services and activities, including DOT and DMV regulations associated with accident/incident investigation.
• Thorough knowledge of passenger safety protocols and emergency procedures to handle incidents such as accidents, medical emergencies, or vehicle breakdowns.
• Thorough knowledge of the Americans with Disabilities Act (ADA) requirements and proficiency in using accessibility equipment.
• Thorough knowledge of occupational hazards, safety precautions, passenger safety protocols and emergency procedures to handle incidents such as accidents, medical emergencies, or vehicle breakdowns.
• General knowledge of the use and operations of related software programs specific to the duties of the position.

• Intermediate: Ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials, including transportation technical information. Understands and applies departmental and City guidelines, policies and procedures as required.

• Intermediate: Ability to prepare concise and clearly written technical, program or operational reports and/or correspondence, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Prepares effective responses in difficult communication situations.

• Intermediate: Ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.  

• Intermediate: Provide and receive complex information. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and understanding. Establishes and maintains effective working relationships with City staff, leaders, and the public.  

• Requires Limited Direction: Normally completes work according to their own judgement, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance is reviewed periodically.

• Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgement and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software, including digital map applications, automated vehicle scheduling and vehicle location systems.

• No budgetary responsibilities but may monitor collection of bus fares if applicable.

• Supervises and monitors performance for a regular group of employees. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments. Trains less experienced Transit Operators in the safe and efficient operation of passenger and or school busses.

• Time pressures.
• Excellent organizational skills and time management; sometimes under strict time constraints to meet multiple deadlines.
• Effective customer service skills.
• Ability to remain calm in stressful situations.
• Listens to the ideas of others. Establishes rapport with co-workers and others.
• Takes responsibility for finding answers to questions and responding appropriately.
• Works closely with others as part of a team.
• Frequent change of tasks and performs multiple tasks simultaneously.
• Works under constant interruptions and requests for service.
• May require dealing with angry, frustrated and/or upset individuals.
• May require additional hours outside of normal schedule, which may include weeknights, weekends, holidays, and/or weather-related emergency on-call time periods.
• May require a non-traditional work schedule.

Other Qualifications

Physical Demands:

• Medium Work:  Exerts up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and some amount of force constantly to move objects.
• Work requires climbing (ascending/descending steps), lifting, balancing, bending, stooping, kneeling, pushing/pulling, crawling, crouching, reaching, and grasping.
• Must be able to remain in a stationary position for at least fifty (50) percent of the working time.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

• Typically requires use of City-owned vehicles and or large passenger/school busses, and standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.  

• Work is typically performed inside and around the exterior of a passenger bus or school bus and in an office environment, where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• Work is subject to both inside and outside environmental conditions, vibrations, loud noise, atmospheric conditions, and roadway safety hazards.
• The position work:
  1. Near moving mechanical parts.
  2. In and around fumes, gases, dust, dirt and/or airborne particles.
  3. In extreme temperatures and/or inadequate lighting.
  4. In or around toxic chemicals and/or blood-borne pathogens.