Enrollment Analyst bei Cenevia

At Cenevia, we eliminate operational burdens so our healthcare delivery champions can focus on providing high-quality and cost-effective health outcomes. Since 1996, Cenevia has been a trusted support system, training partner and business process expert for health providers, including Federally Qualified Health Centers (FQHC), private practices, hospitals, managed care organizations, and provider networks.

Cenevia provides integrated, network-based services and programs to healthcare clients to help them run their businesses better so that they can focus on patient care. This includes the centralized practice management system, help desk, and support infrastructure that Cenevia established in 1999.

The Cenevia staff includes experienced health care professionals from the following areas:

• Credentialing and Enrollment (NCQA-certified)
• Health Information Technology
• Health Plan Contracting
• Quality Improvement
• Revenue Cycle Management

Summary/Objective:

This non-exempt position performs administrative duties requiring accuracy and attention to detail in the enrollment process. Maintains continuous contact with internal and external customers, including practitioners, administrators and support staff.  Additionally, this position is responsible for communicating provider information to stated internal and external customers through established processes for enrollment.

Essential Functions:

Core duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Data Quality & System Updates

• Support data clean-up projects: audit reports, identify inconsistencies, and update internal systems.
• Run pre-built reports on an ad-hoc basis to support internal analysis (initially for me directly).

• Enrollment Process Support

• Track and follow up on weekly provider rosters sent to delegated health plans.
• Communicate with health plan partners and customers to resolve enrollment-related issues.

• Billing-Related Coordination

• Assist with enrollment-related billing follow-up.
• Coordinate with billing, health plan partners, and customers to help resolve discrepancies.

• Customer Communication 

• Field basic customer email requests related to enrollment. Escalate more complex issues to the appropriate team members.

• Special Projects & Flexible Support

• Provide flexible support on special projects as assigned. This may include internal initiatives, process improvements, or external coordination work.

QUALIFICATIONS:

• High School diploma or GED required
• Preferred one (1) year experience in healthcare enrollment (i.e., healthcare facility, credentials verification organization, or Medical Staff Office)  
• Preferred working knowledge of the health care and credentialing industry, regulatory agencies, and other national standards 
• Able to work with minimal supervision and ability to work well in both individual and group environment
• Experience with Microsoft Word Office Suite

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability -- Dealing effectively with change and acclimating /adjusting to a dynamic environment.
• Admin Compliance -- Adhering to appropriate SOP's [Standard Operating Procedures], guidelines, parameters, standards, policy, procedure, and/or protocols.
• Client Focus -- Anticipating, understanding, and fulfilling customer needs and expectations by providing excellent direct and indirect service.
• Communication -- Conveying and receiving information and ideas efficiently and effectively through a variety of organizational mediums.
• Problem Solving -- Using problem analysis skills to identify and define issues for resolution and choosing optimum courses of action.
• Productivity -- Ensuring efficiency requirements are met even in the face of time or resource restrictions.
• Skills -- Demonstrating sincere interpersonal sensitivity with regard to self's and others' comfort, feelings, worth, and well-being.
• Teamwork -- Working effectively as part of a team through the practices of subordination, support, and cooperation.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Cenevia is an equal opportunity employer.

At Cenevia, we believe diversity brings strength and adaptability by drawing on a broad range of talents, experiences and perspectives, and affords an inclusive workplace and culture where all people, regardless of gender, race, ethnicity, sexual orientation, or background, feel a sense of belonging.

This position is partially remote, and employee must have suitable and secure technology to be eligible for consideration – e.g., secure Wi-Fi, telephone, dedicated workspace. Additionally, employee is required to participate and be seen in meetings via video conference as part of this role.