Desktop Support Technician (Ft. Belvoir, VA) bei undefined

Akira is seeking a highly skilled and seasoned Desktop Support Technician to provide top-level Mission VIP and Command Group support for a tenant at Fort Belvoir, VA.  This is a fully onsite position.  The candidate will be responsible for reimages, troubleshooting, hardware/software installs, laptop/desktop installation, and assistance with smart devices, tablets, and other associated peripherals.  They should be very familiar with DoD processes and procedures and be highly experienced operating within a CAC-enforced environment.  This role will operate under minimal supervision and requires superlative Tier I/II problem-solving skills.  

This is an onsite position in Fort Belvoir, VA.  Security clearance of Secret or higher is required.

Job Responsibilities

• Provide desktop support services and respond to and resolve service requests.
• Provide on-site Desktop Support services for VIP and Command Group.
• Provide problem resolution services in the areas of laptop, desktop, peripheral, tablets and smart phones.
• Hardware and software installation and upgrades, troubleshooting, and system configuration.
• Perform management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Perform computer imaging and re-imaging
• Assist with possible after-hours support 
• Other duties as assigned

Job Qualifications

• Four (4+) years of experience performing the duties of a PC Desktop Technician in a DoD CAC-enabled environment, specifically Army, preferred
• Must be proficient with Windows 11
• Must be proficient with Office 365
• Exceptional customer service skills
• Experience with ServiceNow IT ticketing systems
• Must be proficient with utilizing remote support tools
• Must have strong PC trouble-shooting skills
• Ability to organize, prioritize and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision

Other Requirements

• CompTIA Security+ certification required
• IAT Level II Certification or equivalent training for use on the Army network
• High School Diploma or GED or related discipline preferred or have equivalent experience
• Must be a US Citizen
• Must have an Active Secret Clearance

Salary Range:  $65,000 to $85,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

General Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match.  To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.  We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance.  Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

About Akira Technologies

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.

Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.