Assistant Restaurant General Manager bei Spiegelworld

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world’s most talented artists and artisans and devoured by savvy, seen-it-all adult audiences.

Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for an experienced Restaurant Assistant General Manager (AGM) to join the team at Superfrico at the Cosmopolitan in Las Vegas. The AGM will be invited to participate in, influence and contribute to all areas of Spiegelworld’s BEAF (Beverage, Entertainment, Art & Food) experience. The AGM is also responsible for the day-to-day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements. This position reports directly to the Restaurant General Manager, and the pay is $75,000/year. 

What You’ll Do

• Work closely with Spiegelworld and resort partners to ensure an expertly coordinated launch of the restaurant. 
• Coordinate SOPs for the front of house and back of house activities to ensure all standards are being met and train staff appropriately.
• Oversee all F&B operations for restaurant and theater, ensuring an integrated experience.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Be visible in the restaurant operation, actively participating in service and daily operations.
• Maintain high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourage employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools.
• Use tools such as UD and Avero to analyze business trends and employee performance.
• Oversee the restaurant’s beverage revenue including cost, ordering,  inventory, expenses.
• Mentor Mixologists in their development and understanding of beverage operations.
• Oversee the implementation of operational systems such as order guides, well set up guides, recipe guides, and opening/closing checklists in collaboration with bar prep lead, GM and FB Mgr.
• Lead strategic beverage training for all bartenders with a focus on consistency, employee engagement and retention.
• Hold bi-weekly meetings with The Executive of Beverage  to align with seasonal cocktail menu changes and sops.
• Lead cocktail development initiatives.
• Participation and input towards marketing activities with the General Manager and Marketing.
• In conjunction with the General Manager, develop ideas to maximize revenue and/or reduce expenses, outlining goals and objectives.
• Select, train, evaluate, lead, motivate, and coach all employees to ensure that established cultural and core standards are met.
• Actively develop the employees’ Food & Beverage knowledge and instill excitement and passion for food, beverage, and service in their team including conducting regular education sessions for staff on product and service.
• Manage and maintain CGS inventory.
• Ensure all resources for an efficient operation are in place, directing routine inventories, conducting routine inspections of the restaurant.
• Perform pre- and post-service checks; ensuring subordinates are aware of daily specials, promotional offers, and VIP guests.
• Assist in sales and marketing activities, conduct and evaluate routine sales data, and keep abreast of F&B trends and new developments in the market.
• Be willing to create a one-of-a-kind night, setting an example for the rest of the staff to do the same
• Other duties as assigned by your manager. 

All duties are to be performed in accordance with departmental and Spiegelworld policies, practices, and procedures.

What You Bring

• Minimum of 5 years of experience in restaurants with at least 3 years in restaurant management. A bachelor’s degree in hospitality or hotel/restaurant management is desirable.
• Wealth of food and beverage experience in large restaurants and proven experience as a manager.
• Well-developed interest in food and beverage, with the ability to remember and recall ingredients and dishes to inform customers and staff.
• Hands-on experience and working knowledge of restaurant management software, like OpenTable, Resy, and SevenRooms.
• Proven people management, motivation, and development skills to be an inspirational leader to your team. Experience managing union staff is a plus.
• Preferred experience opening a restaurant or bar, including training and setting standards for staff as well as creating SOPs for front and back of house.
• Passion for ensuring you and your team deliver the highest standards consistently and ensuring that the guest is at the center of the experience.
• Strong problem-solving skills and ability to work in an always changing, never dull, creative environment that creates memorable moments.
• Possesses excellent communication (written and verbal), financial acumen and business management abilities.
• Successful reference checks, background check & drug test clearance prior to hire. 
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Must have valid work authorization for the US

Physical Requirements  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a high volume professional food service and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Must be able to lift up to 50lbs
• Able to work from a standing position and/or walking for extended periods of time.
• Able to type on a keyboard and work on a computer for extended periods of time.

What We Offer 

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible full time and part time employees that is designed to elevate your experience.

• We prioritize your well-being with 100% employer-paid health coverage
• Generous vacation and paid time off, including holidays
• Fuel your growth with professional development funding
• Embrace the chance to make a difference through paid time off for community service
• Secure your future with a 401k and matching contribution
• Enjoy employee discounts on diverse goods and services

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. 

Each employee is responsible for conducting their work in an equitable manner and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.

Hiring Journey

Community and collaboration are integral to the work we do and worlds we create at Spiegelworld. When filling new positions in our organization we feel it is so important to make sure the fit, for both you and us, is just right. While our goal is always to fill positions in a timely manner, we prioritize taking the time to truly get to know prospective candidates. The hiring timeline varies from role to role but can take anywhere from 2 weeks to several months.