Senior Representative, HopeHealth bei HopeHealth

About this position as a Hopehealth Senior Representative

The HopeHealth Senior Representative serves as the primary point of contact and liaison within assigned hospitals, nursing homes, assisted living facilities, physician practices, health centers, and the wider community. This role plays a crucial part in promoting HopeHealth's hospice and palliative care services, driving growth, and organizational reputation. The position also collaborates in transitioning patients to the appropriate HopeHealth service line and serves as a subject matter expert in all services offered by the organization. This position primarily covers a territory in Rhode Island . The ideal candidate is passionate about working in serious illness care and has experience in driving growth of healthcare services.  

What will you do as a Hopehealth Senior Representative

• Cultivates and develops relationships in assigned hospitals, nursing homes, assisted living facilities, physician offices, health centers and the community at large to drive HopeHealth’s hospice and palliative care growth in assigned territory.   
• The position is a subject matter expert in all services offered by HopeHealth including hospice, palliative care, bereavement support, caregiver support, dementia services and community education. 
• Presents hospice and palliative care services to patients, families and referral partners in a clear and complete manner highlighting service benefits and eligibility. 
• Completes goals of care conversations as well as palliative and/or hospice informational sessions.
• Works in close collaboration with hospice and palliative care and the Access Center to provide best-in-class customer service, and transition patients to the appropriate care. 
• Submits accurate, relevant and timely documentation in the Electronic Medical Record (EMR) as required and appropriate.
• Arranges care coordination meetings and follows-up on service recovery issues. 
• Leverages and fully understands use of the customer relationship management system (CRM) to identify opportunities for growth. Documents in the CRM territory activity, tasks and results on an ongoing and timely basis. 
• As requested, provides professional and consumer education on hospice and  palliative care services .  
• Seeks out and attends professional and consumer meetings to further develop relationships and drive service line growth.
• Meets or exceeds assigned territory growth goals.
• Completes other tasks as requested by supervisor. As needed, covers needs in other territories. 
• Consistently applies HopeHealth values in all aspects of work, complying with established mission, policies, procedures and objectives in quality assurance, safety, environment, infection control and HIPAA compliance.

What are the qualifications as a Hopehealth Senior Representative

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge, skill, and/or ability required. 
•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s Degree and five plus years of experience in growing healthcare services required. 
• Hospice experience highly preferred. 

 For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

 For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing 

For your career:

• A robust orientation programs
• Educational assistance 
• Reimbursement for certifications 
• HopeHealth Clinical Education Lab (continuing education)

Discover a career that transforms lives – including yours. 

At HopeHealth, health care is more than a career choice. It’s a calling. 

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day. 

And you can see it in our values – as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours.

We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do. 

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day. 

HopeHealth is a not-for-profit market leader serving communities in Massachusetts and Rhode Island. 

About Our Team

At HopeHealth, we share a heartfelt commitment to helping patients live safely and independently at home. Join our team, and you'll find: 

• No two days are the same. You'll feel professionally rewarded in an exciting and dynamic work environment and be part of delivering innovative and cutting-edge specialty services.
• Your expertise and unique perspective will be valued. In our inclusive work culture, our employees are free to work autonomously while feeling authentic support from their team. You’ll experience the mutual respect, collaboration and trust of a healthcare team that’s committed to going above and beyond for every patient – and for every member of the team.
• A flexible work schedule and generous benefits. You’ll have the ability to work with scheduling flexibility designed to maximize your work/life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion 

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families. 

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.