Branch Manager bei American National Bank & Trust

Description

GENERAL DESCRIPTION:

The Branch Manager will manage all aspects of financial center operations. The position will be accountable for customer satisfaction, ensuring the financial center is compliant with all bank policies and procedures. Responsible for overseeing and supervising Lobby Service Representatives (“LSR”). Supervises employees by setting and assessing performance goals and establishing work schedules and priorities. The ideal candidate is someone with current bank management experience, team lead and/or supervisory experience where they have led a team of tellers and/or LSRs.

ESSENTIAL FUNCTIONS OF THE JOB:

Manage the financial center operations staff to ensure operational efficiencies and that optimum customer service is achieved.

· Responsible for interviewing and selection of non-exempt operations staff

· Manage performance of staff and provide timely feedback

· Partner with Human Resources relative to onboarding new hires, disciplinary action and/or involuntary separations

· Manage schedules and workflow

· Ensure compliance with operating policies and procedures

· Conduct one-on-one meetings with direct reports as needed

· Conduct training to reinforce policies and procedures pertaining to financial center operations

· Ensures completion of required annual training requirements (BAI)

· Oversee building and grounds maintenance and submit invoice incurred to A/P.

Assist customers by processing a variety of financial transactions efficiently and accurately according to established Bank policies and procedures – as needed.

· Open new accounts, including but not limited to checking, savings, CD’s, IRA’s, Business

· Process maintenance, operations and correspondence for new and existing accounts

· Provide account services to customers by accepting deposits for all types of accounts, verifying cash and endorsements, cashing checks and withdrawals when needed to fill in for absences

· Verify customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification

· Admit customer to safe deposit box

· Originate consumer or small business lending

· Provide transaction overrides and approvals within authorized limits

· Consistently meet customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty

Maintain the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank

· Demonstrate knowledge and understanding of new accounts and teller systems; maintaining technical expertise of current products

· Process all financial transactions in adherence to BSA/AML statutory and regulatory requirements in accordance with the procedures and policies established

· Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

· Obtain legal documentation and all required customer information in compliance with the Bank’s New Account Opening Policy, the Bank Secrecy Act and the US Patriot Act’s Customer Identification Program

Serve as subject matter expert and point of escalation for customer complaints, complex transactions, balancing discrepancies or other operational matters

Requirements

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

· In-depth knowledge of financial products, services, procedures, policies and appropriate regulatory issues relating to daily job functions

· Ability to complete routine transactions with limited supervision

· Ability to identify problems, evaluate alternatives, and implement effective solutions

· Ability to effectively plan, manage, and delegate the work of others

· Strong organizational, interpersonal, communication, and customer relation skills

· Attention to detail and mental concentration for accurately performing tasks

· Ability to balance multiple tasks simultaneously

· Ability to handle frequent interruptions

· Ability to follow standard operating policies and procedures

· Proven ability to identify customer needs and tailor features and benefits of products/services to customers with differing needs

· Ability to make personal connections, engage and educate customers, ask open-ended questions and use listening skills to establish trust and build lasting customer relationships

· Computer proficiency with working knowledge of Microsoft Office Suite applications required

· Ability to adapt to changing work environment

· Ability to work during financial center hours of operation

· General knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements

· Occasional lifting and maneuvering of coins up to 50lbs may be required

EDUCATION:

· High school diploma or equivalent education certificate (GED)

· Minimum of 4 years of banking experience with emphasis on branch operations, required

· Minimum of 2 years’ management experience, required

· Previous experience in consumer lending, preferred

OR

· High school diploma or equivalent education certificate (GED)

· Bachelor’s Degree in related field

· Minimum of 3 years of banking experience with emphasis on branch operations, required

· Minimum of 2 years’ management experience, required

· Previous experience in consumer lending, preferred

REPORTING RELATIONSHIP:

This position reports directly to the Flower Mound Market President who reports directly to the President/CEO of American National Bank & Trust. 

DISCLAIMER:

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the Bank.

This document in no way constitutes an offer or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.