Assistant Branch Manager bei undefined

Position Summary

Assistant Branch Manager will be responsible for assisting in directly overseeing the daily operations of the branch by maintaining a working knowledge of all products, services, and organizational policies/procedures. This role is responsible for providing a high level of quality service while cross-selling bank services, providing employee and customer guidance, demonstrating leadership, facilitating training, and assisting in organizing the branch team schedule.

Essential Responsibilities

• Administer overall branch office operations.
• Assist manager in ensuring staff understands and adheres to policies and procedures relevant to their particular job. 
• Motivate and coach staff to promote sales goals and objectives.
• Maintain and expand existing customer and business banking relationships.
• Ensure excellent customer service skills are practiced by all teller and new accounts staff. 
• Proactively lead by example in the areas of office professionalism and team spirited work environment.  
• Review branch staff for performance evaluations and recommend salary adjustments.
• Oversee teller and new account opening duties. 
• Perform teller and new accounts duties when needed.
• Stay educated and familiar with all deposit, business and consumer loan products and services.
• Verify accuracy of sales tracking.
• Attend and actively participate in monthly branch sales and operations meetings.
• Perform duties and responsibilities of the branch manager in their absence.
• Participate in community involvement.
• Perform additional responsibilities as assigned by Supervisor.

Competencies & Qualifications

• High school diploma or equivalent.
• One to two years’ experience in a financial institution preferred.
• Management experience preferred.
• Excellent customer service skills.
• Strong interpersonal communication skills.
• Good written communication skills.
• Working knowledge of MS Office products.
• Ability to proactively solicit new business.
• Good organizational and time management skills.
• New accounts and IRA experience preferred.