Technical Account Manager bei Epoch Concepts LLC

Position: Technical Account Manager

Department:  Technical

Epoch Concepts LLC (Epoch) has been providing Market Research, Enterprise IT, and Cyber Security Solutions and Services to both commercial and government clients since 2006.

We are a value-added reseller focused on overcoming organizational challenges with solutions that don’t just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services, Solutions, and Integrations.

Based in Littleton, CO, Epoch works closely with industry leaders such as Cisco, HPE, Dell Technologies, Netscout, and VMware, focusing on Federal Systems Integrators, USG, and Commercial Communities.  Because of our strategic alliance with key distribution channels, Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets, and we take pride in recognizing their outstanding talents and efforts.

Position Overview: The Technical Account Manager (TAM) provides strategic account management and high-level technical support to both existing and prospective project teams and customers. In addition to mentoring and training Technical Account Specialists, the TAM conducts regular customer visits within their assigned portfolio to ensure services are performing optimally, while identifying opportunities for expanded solutions and products. The role also oversees the installation and integration of services, coordinating closely with Business Operations to ensure timely equipment delivery and contract compliance. The TAM maintains strong, ongoing communication with key customers and serves as a liaison with technical support teams and OEM partners as needed.

Who you are:

• Demonstrates exceptional attention to detail and strong organizational skills.
• Self-starter with effective time management and the ability to prioritize competing demands.
• Communicates clearly and professionally in both written and verbal forms, with strong active listening skills.
• Possesses strong analytical abilities, excelling in troubleshooting and problem-solving.
• Open to constructive feedback and able to adapt with positive outcomes.
• Fosters and maintains a collaborative, cohesive team environment.
• Upholds high standards of reliability and punctuality.
• Adheres to and promotes compliance with Epoch Concepts’ policies and procedures.
  

What you’ll do:

• Primary focus will be post sales delivery, coordination and white glove service of solutions and maintaining customer relationships with Federal customers
• Identify potential areas of concern for customers before they arise. 
• Make recommendations based on recognizing a customer’s current and future requirements based upon operational needs. 
• Coordinate with Original Equipment Manufacturers (OEM’s) for equipment delivery, installation and support to include on customer’s site projects as required. 
• Coordinate equipment build and delivery requirements with Epoch’s Integration Facility located in Albuquerque, NM.
• Maintain and extend customer relationships in a post-sales environment. 
• Identification of potential new solutions opportunities to the pre-sales team.
• Integrate tightly with the sales team and pre-sales engineering team to ensure support of a comprehensive customer account strategy is maintained.
• Communicate with clients and internal teams to explain products and implementation schedules.
• Document technical requirements, schedules and client interactions.
• Respond to technical concerns and problems, ensuring smooth implementation and launch.
• Responsible for technical documentation such as rack elevations, cable mapping, solution diagrams, configuration workbooks, site surveys, deployment planning, etc.
• Maintain and/or acquire required software and/or hardware certifications based upon company needs and requirements. 
• May include travel up to 15%.

What you’ll bring:

• BS in Computer Science or related discipline from an accredited college or university.
• 3-5 years’ experience in a Systems Admin or technical role in projects and programs for Government or Industry customers.
• Active Government Security Clearance.
• Experience creating diagrams (e.g. Visio), creating complex drawings, and experience with Excel
• Cisco ISE experience is a plus, Project Management certification.
• Prior experience in a large scale PM position or involved in a role-out of over 300+ sites
• Proficient and able to apply knowledge/experience in most of the following areas: Unix/Linux, Windows Server, knowledge of virtualization software (VMWare ESX, CentOS KVM), HA configurations, TCP/IP Networking, and network switches and routers.

What We Offer:

• Progressive Compensation Package
• Healthcare Benefits (Medical, Dental, Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Paid Time Off
• 12 Paid Holidays
• Flexible work hours
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, unlimited PTO and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. 

Epoch Concepts is an Equal Employment Opportunity employer. Epoch does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.  All employment is decided solely on the basis of qualifications, merit, and business need.

All candidates are required to pass a background check and drug screening prior to employment.

Epoch Concepts LLC is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact us at [email protected] or by calling 888-663-0004.

Anticipated Application Closing Date: 09/30/2025